The key responsibilities include:

1. Investigation

a) Investigate employee grievances and allegations of misconduct within prescribed time frames.

b) Develop investigation plans, including timeline, stakeholders to involve, interview questions, documents to review, etc.

c) Interview relevant stakeholders and document statements accurately.

d) Gather, analyse and document evidence.

e) Liaise with relevant stakeholders, including HR, Legal, management teams and independent third parties (where applicable).

f) Prepare investigation report, including recommendations where appropriate.

g) Communicate investigation outcomes professionally to all parties (complainants, subjects of investigation, stakeholders).

h) Facilitate execution of recommended actions.

i) Ensure proper case closure and documentation.

2. Reporting and Analytics

a) Maintain comprehensive case statistics and metrics.

b) Prepare regular reports for senior management including:

• Case volumes, categories, and resolution rates
• Investigation timelines and outcomes

c) Develop and maintain investigation templates and standardised reporting formulas.

3. Capability Development

a) Train, mentor and guide officers with less experience in investigations.

b) Develop investigation toolkits and resources where appropriate.

c) Review and enhance investigation standard operating procedure.

d) Stay current with latest investigation techniques and best practices.

e) Update case database and distil key learning points.

Job Requirements

• Proven experience in workplace investigations and employee relations, preferably in a public sector agency.

• Strong knowledge of relevant public sector policies and disciplinary frameworks; employment laws, disciplinary procedures, and grievance handling in Singapore. 

• Advanced interviewing techniques including cognitive interviewing.

• Expertise in evidence collection, analysis and documentation.

• Strong conflict resolution, mediation skills and interpersonal skills.

• Ability to remain neutral and objective.

• Strong stakeholder management skills across all levels of staff.

• Strong written and verbal communication skills.

• Ability to work under pressure and manage multiple cases.

• Candidates who are IHRP-certified will be considered favourably.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.