1) Management of Projects under warranty/maintenance phase:
- Responsible for ensuring the smooth day-to-day operations of the systems.
- Managing Helpdesk System to ensure fast turnaround of system problems and quick response to end-users’ requests and enquiries for maximum end-user satisfaction.
2) Operations Of Data Centres And Support For Maintenance Systems
- Responsible for the operations and maintenance of the data centres in ensuring that all the facilities within such as Uninterruptible Power Supply (UPS), Fire Protection System, Air-conditioning System, are in good working conditions.
- Coordinate, monitor and supervise maintenance works for ICT systems and facility.
- Monitor the batch jobs and health statuses of all systems housed inside the data centres and provide immediate response and escalation of any faults.
3) End Users Support
- Engage SPF users and any other divisions in HTX to ensure all their requests, enquiries and problems on the systems under his/her charge are adequately addressed.
- Support users in all project-related changes, enquiries and issues and help them to solve project-related problems.
- Provide technical supports (such as External Interfaces, COTS software and customised applications) to users and communicate with various external stakeholders on technical solutions.
4) Contract Management
- Responsible for formalizing all contractual changes through the contract variations.
- Accountable for all contractual and financial matters.
- Plan and monitor the yearly expenditures such as timely renewal of contracts.
5) Vendor Management
- Responsible for coordinating with the Security and Infrastructure Team to arrange for the vendors and other external parties to carry out all the periodic project activities.
- Manage the local vendor’s support personnel such that they will follow proper change and configuration control when rolling out application, system and security enhancements/changes to the system.