Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).
Manager/Senior Manager, Service Delivery
National Council of Social Service
Fixed Terms
Closing on 27 Aug 2025
What the role is
What you will be working on
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.
1. Implementing service strategies and plans to meet identified needs and gaps:
Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
Work with SSAs in development of services to meet prioritised needs and gaps;
Using data and ground experience to improve service delivery;
Overseeing assessments of funding proposals of new programmes; and
Assessing and evaluating current portfolio of initiatives and programmes
2. Strengthen service capacity and capability by partnering service providers to:
Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
Set and/or achieve output, outcome and impact indicators for services;
Manage and evaluate their performance;
Allocate community funding to critical and needed services; and
Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
3. Support the Services Group and NCSS as and when required
What we are looking for
Personal Competencies:
Strong conceptual thinking; Collaborative; Critical Analysis; Good engagement and interpersonal skills; Resilient; Systems thinker
Skills & Knowledge:
Stakeholder Management Skills
Influencing, Facilitation and Communication Skills
Project Management Skills
Programme Evaluation Skills
Research and Basic Statistics Analysis
Sector/Domain Knowledge
Experience:
2 to 7 years work experience in the social services sector.
Experience in programme design and/or planning is advantageous.
Only shortlisted candidates will be notified.
About National Council of Social Service
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
About your application process
This job is closing on 27 Aug 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.