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Ngee Ann Polytechnic

Ngee Ann Polytechnic

SYSTEMS ADMINISTRATOR - DIGITAL SERVICES & TECHNOLOGY OFFICE

Fixed TermsClosed

What the role is

This is a 2-year contract position as Systems Administrator in the Digital Services & Technology Office.

What you will be working on

We are looking for a proactive and detail-oriented Systems Administrator with a strong background in Microsoft SQL Server and cloud technologies. This pivotal role involves ensuring the performance, security, and reliability of our database and infrastructure systems.  Moreover, there is a need for daily monitoring, backup and recovery operations, and ensuring data security and availability.   Strong problem-solving, troubleshooting skills and a proactive approach to systems management are essential. The role also requires the close collaboration with cross-functional teams, support business-critical applications, and have hands-on exposure to both on-premises and cloud environments, including Microsoft Azure.

SQL Server Administration

  • Install, configure, and upgrade Microsoft SQL Server environments.

  • Monitor SQL Server Agent jobs and troubleshoot job failures.

  • Manage disk space and monitor transaction log usage to ensure system health.

  • Ensure timely and successful completion of all database backup and recovery operations.

  • Execute maintenance plans (e.g., index rebuilds, statistics updates).

  • Respond to and manage IT security access requests in compliance with protocols.

Operational Support & Troubleshooting

  • Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures.

  • Provide daily support for database-related incidents via the ticketing system.

  • Collaborate with the Development team to execute data scripts and troubleshoot issues.

  • Perform regular database refreshes across environments.

Monitoring, Reporting & Documentation

  • Monitor database growth, system performance, and availability using proactive tools.

  • Maintain accurate and updated documentation of configurations, procedures, and changes.

  • Utilize Veritas NetBackup and generate IT analytics reports.

  • Support monthly OS and database patching efforts.

Additional Responsibilities

  • Serve as the administrator for Syllabus Plus (academic timetabling tool).

  • Act as an Azure Cloud Administrator, supporting hybrid cloud initiatives.

  • Working in tandem with cross-functional teams such as security, governance, business stakeholders to manage and implement systems, to identify gaps, meet compliance and adapt to business changes.

  • Orchestrate and automate cloud-based platforms with relevant Artificial Intelligence knowledge which will be an added advantage.

What we are looking for

  • At least 5+ years of hands-on experience in Microsoft SQL Database administration.

  • Resilient, resourceful with good problem-solving and critical-thinking skills, and thrive in a fast-paced, results-oriented work environment.

  • Proven expertise in Microsoft SQL clustering for high availability solutions.

  • Knowledge/Experience in Azure Cloud administration.

  • Strong skills in:

    • Installing, configuring, and maintaining SQL Server instances.

    • Performing database backups and restorations to ensure data availability.

    • Monitoring database performance issues, resource utilization, optimizing SQL queries, and health systems.

    • Experience implementing security protocols to safeguard data integrity and confidentiality.

    • Proficient in applying SQL patches and updates, including Security vulnerability remediation, Bug fixes implementation.

    • Performance optimization for Azure SQL databases.

    • Troubleshoot and resolve any issues related to the Microsoft SQL setup which include networks, software, hardware, and operating systems.

    • Experience in Database restore and refresh.

  • Experience in the following will be an added advantage:

    • Developing coding/scripting to build required automation and tools using Azure CLI, PowerShell, SQL, etc.

    • Automating IT and business processes, managing enterprise IT infrastructure (servers, databases, and/or network) will be an added advantage.

    • Experience in using AI tools to enhance productivity and automate tasks will be an added advantage.

    • Experience in Veritas NetBackup (backup/restore, policies) will be an added advantage.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ngee Ann Polytechnic or the wider Public Service.

About Ngee Ann Polytechnic

At Ngee Ann Polytechnic, our nine academic schools offer over 40 full-time diplomas to a growing student population of more than 15,000. As a public tertiary institution, internationally-recognised for its academic excellence and close industry links, NP prides itself on having a dedicated and professional teaching faculty, complete with campus facilities that are among the finest in the world. An institution of higher learning, Ngee Ann Polytechnic believes in giving every student an enriching learning experience and every employee the opportunity to build a meaningful career. If you are a self-starter with an innovative mind, a versatile person with the drive for all-rounded excellence, and a dedicated team player who shares our vision and values, we invite you to join our inspired team.

Learn more about Ngee Ann Polytechnic