
[LTA-PT] MANAGER / DEPUTY MANAGER, LICENSING OPERATIONS
Land Transport Authority
Closing on 28 Aug 2025
What the role is
What you will be working on
You will manage the team responsible for vocational licensing operations, ensuring the timely processing of vocational licence applications/renewal for taxi, private hire car and bus drivers, as well as bus attendants.
Key Responsibilities:
- Lead the review and implementation of vocational licensing policies, ensuring alignment with regulatory requirements while maintaining service excellence
- Drive process optimisation initiatives through digitalisation and AI adoption, transforming the licensing operations to better serve the industry and the public
- Manage end-to-end vocational licence applications/renewal, maintaining rigorous assessment standards while ensuring timely processing and exceptional customer service
- Develop and execute strategies to enhance customer experience, including streamlining application/renewal processes and improving service delivery channels
- Oversee operational procurement and budget management, ensuring optimal resource allocation and compliance with procurement guidelines
- Lead and contribute to strategic cross-functional initiatives while demonstrating flexibility in managing additional projects as directed by management
What we are looking for
- At least 5 years of relevant working experience in operations management or public service delivery
- Strong analytical mindset with demonstrated experience in process improvement and digital transformation initiatives
- Excellence in stakeholder management with outstanding written and verbal communication skills
- Strategic thinker with the ability to translate policies into effective operational procedures
- Adaptable team player capable of thriving in a fast-paced environment while managing multiple priorities
- Proficiency in Microsoft Office suite, with experience in digital tools and systems
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
About Land Transport Authority
About your application process
This job is closing on 28 Aug 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Land Transport Authority or the wider Public Service.