Join our feedback team as we seek an empathetic, analytical, and detail-oriented professional.  Your role involves managing feedback pertaining to vocational licencing matters.

We offer a nurturing and supportive environment where you'll develop essential skills through structured guidance and mentorship. While the role operates in a high-pressure environment with demanding expectations and tight timelines, you'll be well-equipped to meet these challenges through comprehensive training and team support.

Key Responsibilities:

• Handles feedback (outbound calls and emails) pertaining to Vocational Licencing matters 
• Comfortable in speaking to members of public and provide written responses as necessary  
• To work closely with both internal and external stakeholders to resolve feedback  
• Familiar with common office tools such as Microsoft office, outlook etc.  On-the-job training will be provided for use of internal systems
• To perform any ad hoc duties as assigned

• Experience in Customer Service is preferred  
• Strong command of written and spoken English required, as all communication and feedback are primarily in English
• Ability to speak in other languages such as Mandarin, Malay and Tamil are a bonus  
• Those without working experience are welcome to apply

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.