Responsibilities:

• Support the division in the sourcing, development and maintenance of a Volunteer Management System for the NHB.

• Facilitate and co-ordinate the development and maintenance an up-to-date volunteer database and record-keeping system through NHB’s Volunteer Management System

• Develop and implement new award scheme aimed at recognising active citizenry in the heritage sector

• Support NHB’s volunteer engagement initiatives/programmes, which include developing and implementing strategies to create meaningful volunteering opportunities that meets both NHB’s and volunteers’ needs, and growing ad-hoc volunteerism

• Manage and administer volunteer processes for NHB, including the processing of volunteer registrations, tracking and reporting on the fulfilment of volunteering opportunities, overseeing compliance with volunteer Codes of Conduct, organising volunteer engagement and appreciation sessions etc.

• Recruit, train and manage volunteers to assist in the delivery of online and onsite programmes/events

• Strengthen volunteer capabilities initiatives such as training workshops, programmes, engagement activities and sharing sessions

• Assist in the planning and implementation of events such as appreciation event for volunteers, internal workgroup COP sessions and research projects, as required

Requirements

Stakeholder Management

• Experience in working with diverse groups including volunteers, volunteer managers, partners and vendors
• Proven ability to manage project vendors and stakeholders
• Demonstrate positive attitude and strong teamwork capabilities

Mobilisation

• Experience in developing and communicating value proposition for stakeholders to come on board policy, processes and system
• Proven ability to mobilise stakeholders to achieve outcomes in a timely manner

Volunteer Recruitment

• Experience in recruiting volunteers and sustaining their interest in volunteering

Other traits

• Background in History, Social Science, and Social Work preferred.

• Fresh graduates are welcome to apply, but prior experience in volunteering with organisations on community programmes, and familiarity with Volunteer Management Systems, will be an advantage.

• Possess excellent partnership and relationship development, presentation and project management skills. Able to engage with stakeholder in both the heritage and non-heritage industries.

• Proactive and resourceful, willing to be on the move and work in a fast-paced environment.

• Independent and able to multi-task, while being a team player.

Successful candidates will be offered a 2-year contract in the first instance.