The Transformation Office aims to build an agile, capable, data-driven and youth-centric NYC, powered by passionate and purposeful people. We work across teams, functions, and disciplines to strategise, design, testbed, drive and support digital transformation in NYC.
The Manager/ Assistant Manager [Customer Experience (CX) Researcher] will play a vital role in researching youth needs across life stages spanning ages 15 to 35 and develop practicable interventions for NYC to support their transitions and personal development. This position is ideal for a creative and analytical individual passionate about youth engagement and designing customer experiences.
This is a one-year contract position with the Transformation Office.
Manager/ Assistant Manager (Transformation Office), NYC [1-year contract]
National Youth Council
Contract
Closing on 01 Sep 2025
What the role is
What you will be working on
• Propose CX strategies for NYC’s re-engagement capability, focusing on personalised user experiences and effective youth engagement.
• Propose targeted content strategies and engagement approaches based on youth insights and behaviours.
• Map NYC’s programmes and content offerings along with partner agencies, optimising accessibility and relevance.
• Map user journeys and evaluate programme effectiveness and engagement metrics to develop data-driven insights.
• Design and prototype intervention experiences, including email marketing and digital outreach, to enhance user engagement and satisfaction.
• Support user testing and feedback sessions to iterate on designs and improve overall user experience.
What we are looking for
• Experience in CX or UX design and research, Communications, or related fields
• Familiarity with design tools such as Figma and digital marketing platforms
• Strong attention to detail and ability to conduct user research independently
• Excellent communication and collaboration skills, with the ability to work with cross-functional teams
About National Youth Council
About National Youth Council (NYC) - Creating Opportunities for All Youth to Be Heard, Be Empowered, Be the Change
At NYC, as the national agency for youth matters, we believe in a world where young people are respected and heard, able to take action on issues that matter and make a positive difference around them. Together with our partners, we develop future-ready youth and deepen their commitment to Singapore by imbuing in them a heart for service, resilience and an enterprising spirit. Find out more at www.nyc.gov.sg.
About your application process
This job is closing on 01 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Youth Council or the wider Public Service.