What the role is

1. You will formulate, implement, and plan the engagement and onboarding of merchants for the CDC Vouchers Scheme.

2. You will work closely with Agencies, Community Partners, and/or Grassroots Organisations to monitor and coordinate the programme.

What you will be working on

As Outreach Manager, you will assist in the following :

1. Leadership
a. Assist the Senior Manager to lead a team of CDC Ambassadors
b. Assist the Senior Manager in managing the performance, professional development, welfare and morale of the CDC Ambassadors

2. Merchant Engagement
a. Work closely with the Senior Manager to engage the COs and community partners to engage, onboard and support merchants and hawkers such as handle payments related matters
b. Coordinate meetings for merchants and community partners e.g. grassroots and merchants’/hawkers’ associations
c. Build rapport with the merchants and hawkers through consistent engagement
d. Gather human interest stories

3. Community Engagement
a. Work closely with Government Agencies and community partners such as merchants/ hawkers associations, schools.

4. Reporting and Analysis
a. Analyse the report to assess the performance vs KPIs and propose strategies for onboarding.

5. Managing Enquiries/Feedback
a. Handle referrals/queries from residents, merchants and other stakeholders
b. Follow up on technical/operational issue with stakeholders
c. Gather feedback

6. Communications
a. Assist the Senior Manager in publicity of the CDC vouchers scheme through the gathering and featuring of Human interest stories of residents and merchants on their experience and any other suitable platforms and channels.

7. Others
a. Handle other initiatives under CDC Vouchers Scheme including event launches and other duties as assigned by your supervisor
b. Involved in on-going workstreams, organising committees, meetings with government agencies, CPD and CDCs as required by your supervisor

What we are looking for

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About People's Association

The People’s Association was set up in 1960, in a time of racial and communal strife, to foster racial harmony and social cohesion. Today, we continue to be driven by the same purpose - to build an inclusive, united and resilient Singapore. We create spaces and opportunities for people of different backgrounds to participate and volunteer in their community. Through community participation, we connect people and deepen relationships to build communities of mutual care and trust.

About your application process

This job is closing on 27 Aug 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within People's Association or the wider Public Service.