• Serve as the key liaison between students, academic teams, internal departments, and external agencies.
• Provide course-related advice and support to students.
• Manage course setup and enrolment in Training Management Systems (TMS) and SSG platforms.
• Process billing, verify payments and funding applications for individual and corporate learners
• Maintain accurate student attendance records.
• Coordinate logistics such as venue booking, printing of course materials, and refreshments.
• Assist with grant claims and related documentation.
• Support system enhancements for TMS, including gathering requirements, testing, and implementation.
• Develop effective operational and analytical dashboards for the CET processes
• Analyse business and stakeholders’ requirements and priorities, identify and make recommendations to streamline processes using digitalisation or automation tools
• Perform other administrative and operational duties as assigned.

You should be meticulous, possess good people relationship skills to work with internal and external stakeholders along with a high degree of self-motivation and ability to work effectively in a team environment.

• Strong attention to detail, organized, and accurate in data entry and documentation.
• Professional communication skills to interact effectively with internal and external stakeholders.
• Proficient in Microsoft Office, especially Excel.
• Self-motivated and eager to learn new technologies.
• Familiarity with CET funding schemes is a plus.
• Must possess systems thinking and problem-solving skills
• Experience with data visualization tools (e.g., Tableau, Power BI) is an advantage.
• Knowledge of automation tools such as Uipath and Power Automate preferred