You play an important role in assessing and enhancing the Operations & Support (O&S) management, reliability and availability of the various MHA Ops Systems (including but not limited to software, hardware, systems, services).

• Evaluate budget papers submitted by project teams to ensure that the maintenance and operation support requirements of the new projects are adequately catered for and aligned with the existing O&S processes, including allocating sufficient resources. • Evaluate and strengthen the O&S processes and standards so as to enhance the maintenance of Ops Systems across MHA throughout their life cycle, including obsolescence management, system refresh, and mid-life upgrade. • Work with project teams in flagship programmes to incorporate O&S requirements and specifications as well as reviewing the maintenance design and strategy. • Manage and monitor existing system/service contracts to support MHA ops, including overseeing their day-to-day issues. • Manage vendors to ensure contractual requirements and Service Level Agreement (SLA) are met, and to take appropriate corrective actions as required. • Put up contract variation when required, including submitting budget papers and technical specifications for approval. • Manage and implement ICT security measures as required under government policies. • Manage any other tasks as assigned by the supervisor.

• Tertiary qualification in Computer Science, Information Technology, Electrical and Electronics Engineering or equivalent. • Three (3) years or more of relevant work experience, preferably with O&S experience in ICT ops systems. • Experience in maintenance planning, analysis & support; fault & resolution management; and system performance management. • Ability to analyse O&S data for improving or introducing predictive mode to maintain ops systems will have an added advantage. • Experience in using Technologies for O&S to enhance ops systems, such as data analytics, Artificial Intelligence & Machine Learning, will have an added advantage. • Experience in project management, contract establishment & management, vendor management and incident management will have an added advantage. • Possess a good grasp of IT industry best practices and processes, while keeping abreast of advances in Technology and best practices. • Possess excellent planning and analytical skills. • Self-motivated, pro-active, dedicated, competent as well as possess the ability to work independently and drive to successfully complete tasks. • Possess good communications (both oral and written), presentation, reasoning ability and problem-solving skills. • Ability to work in teams and independently. All new appointees will be appointed on a two-year contract in the first instance. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. Please note that you may also be required to declare your vaccination status. We wish to inform that only shortlisted candidates will be notified within 4 weeks upon closing of the advertisement. #LI-FL1

HTX is the world’s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore’s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team’s advantage and secure Singapore as the safest place on planet earth.