This role supports the Director of Finance & Administration to drive the organisation’s adoption of best practices in records and knowledge management and development and implementation of relevant systems.

• Lead a team to implement knowledge management initiatives, conduct records management policy reviews on procedures and systems, propose and implement changes accordingly in compliance with relevant legislation and government guidelines. • Drive digital solutions to automate KM and registry processes with IT team and stakeholders. Plan, develop and execute agency-wide initiatives to steer the deployment of systems and operation processes to meet business requirements • Develop and administer clear policies, guidelines and resources and manage the lifecycle of the records. (e.g. File Classification Plan, Taxonomy, Filing, Appraisal, Declassification etc) to effectively govern the management of records and use of systems to support business continuity. • Oversee daily mailroom services, operations and improve on the mailing processes where applicable • Develop a Knowledge Management Framework to provide long-term strategy roadmap to uplift the organisation’s knowledge management practices, implement new knowledge sharing processes and collaboration tools. • Partner with stakeholders to improve the efficiency and accuracy of agency's practices on records management • Conduct market research, environment scanning and agency benchmarking on best practices in Records and Knowledge Management and implement appropriate improvements and practices for the organisation. • Engage and collaborate with departments and take the lead in promoting individual- and team-knowledge acquisition and sharing • Oversee registry team to provide support, information and records advisory service and guidance to ACRA officers of all levels.

• Minimum 5-8 years of experience in Knowledge or/and Records Management and working with stakeholders • Experience managing a small team • Practical work experience in the Singapore government agency and training in Information and/or Records Management, particularly in managing the lifecycle of the records both digital and physical. • Team player with good communication, writing and IT skills/savvy • Proven track record in building and enhancing organisation’s knowledge management culture and practices.

At ACRA, we make Singapore a trusted and best place for business. Our people are proactive self-starters, empowered to create value and grow their careers in an environment that fosters trust and respect. Join us to make a difference! We now have the following exciting career opportunity available. You may also visit our career page at https://www.acra.gov.sg/careers to find out more about other career opportunities.