This is a 2-year contract position as a Assistant Manager/Manager in the Student & Alumni Services Office.
ASSISTANT MANAGER / MANAGER, STUDENT CARE - STUDENT & ALUMNI SERVICES OFFICE
Ngee Ann Polytechnic
Fixed Terms
Closing on 14 Sep 2025
What the role is
What you will be working on
As Manager/Assistant Manager (Student Care) at Ngee Ann Polytechnic (NP), you will lead pastoral care efforts across the campus, strengthening the support ecosystem for students. You will work closely with the Student Care Teams across schools, oversee peer support initiatives, and co-develop training programmes to build staff and student capabilities in providing meaningful care and connection.
Your responsibilities will include, but are not limited to, the following:
Provide leadership and coordination of pastoral care efforts across the polytechnic, working closely with School-based Student Care Teams.
Provide oversight and strategic direction for the Student Peer Helpers, supporting its role in peer support, outreach, and the promotion of a caring student culture.
Design and implement institution-wide student care strategies, frameworks and protocols to strengthen student well-being and early help.
Lead in the development and delivery of training programmes for academic and support staff in the area of student care and engagement.
Monitor trends in student well-being and identify gaps in support, using data and ground feedback to inform initiatives and policies.
Coordinate case management and support for students, ensuring timely and appropriate interventions.
Provide counselling services to students, including attending to those in crisis, as part of the Student Counselling team.
Partner with academic staff, counsellors, and other stakeholders to ensure coordinated and effective care for students.
Support student engagement through preventive programmes, awareness campaigns, and wellness-related outreach efforts.
Maintain documentation and records related to student care cases, while upholding data protection requirements.
What we are looking for
A master’s degree in counselling.
At least 5 years of experience in student services, youth work or related areas, preferably in an educational setting.
Proven ability to lead programmes, manage teams, and coordinate across departments.
Strong interpersonal and communication skills to engage effectively with students, staff and external partners.
Experience in peer support programmes, youth engagement, and pastoral care frameworks.
Familiarity with staff training design, case management, and student well-being data analysis.
Passionate about nurturing a caring, inclusive and supportive campus environment.
About Ngee Ann Polytechnic
At Ngee Ann Polytechnic, our nine academic schools offer over 40 full-time diplomas to a growing student population of more than 15,000. As a public tertiary institution, internationally-recognised for its academic excellence and close industry links, NP prides itself on having a dedicated and professional teaching faculty, complete with campus facilities that are among the finest in the world.
An institution of higher learning, Ngee Ann Polytechnic believes in giving every student an enriching learning experience and every employee the opportunity to build a meaningful career.
If you are a self-starter with an innovative mind, a versatile person with the drive for all-rounded excellence, and a dedicated team player who shares our vision and values, we invite you to join our inspired team.
About your application process
This job is closing on 14 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ngee Ann Polytechnic or the wider Public Service.