The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity and capability building and the promotion of quality services at all levels of the Public Service. We are looking for outstanding candidates with the vision and passion to contribute to help shape Singapore. The Challenge The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. Internally, the changes in workforce profile has necessitated a new approach in how the workplace is designed, while the pervasiveness of technology has fundamentally changed the way we conduct our business. You will be part of the Service Policy and Leadership team in ServiceSG and will report to the Assistant Director (Service Policy and Leadership). ServiceSG, a department within PSD, has been set up to champion integrated public service delivery. It works with different agencies across the public service to integrate over 400 services around key moments of life of citizens, and serve citizens in an integrated way, through a central omni-channel service delivery system comprising a digital platform (“LifeSG”), a network of physical service centres at Community Centres and libraries (“Integrated Public Service Centres”) and a central call/contact centre. In addition to its core function, ServiceSG also plays a key role in the development of service delivery talents in the domain. This is achieved through various workforce development programmes such as Short-term Immersion Programmes (STIP), GIG programmes, Structured Job Rotations (SJR), and Talent Attachment Programmes (TAP). These programmes are designed to provide officers with exposure to different service delivery environments and equip them with the necessary skills and knowledge to excel in their roles.

Learning Areas Curating progressive, impactful developmental opportunities to level up the workforce capabilities of the Whole-of-Government Service Delivery function and partnering various stakeholders to implement them through these various initiatives: Short Term Immersion Programmes (STIPs) and Gigs for SD officers – Short-term development opportunities for public officers to deepen their competencies. STIPs allow officers to gain insights to other agencies’ work and range from half to three days. Gigs require officers to commit 1-1.5 days/week to other public sector projects while staying on top of their core work. Public Sector Transformation (PST) Awards – A Whole-of-Government (WOG) pinnacle platform that recognise and reward public officers and agencies for excellence in their work and organisational practices. There are a total of 16 award categories and ServiceSG oversees the administration of two Service Delivery awards. Design Thinking Internships – As we embark on the next bound of workforce transformation for the public sector, we are building design thinking abilities in our officers. One key strategy is a pilot programme in collaboration with DesignSingapore Council and Institutes of Higher Learning (IHLs) to facilitate the matching of students with design thinking skillsets to intern at public agencies. [Specific Job Responsibilities] Support the administration of career development programmes (STIP and Gig), PST Awards and the Design Thinking Internship programme within the Service Delivery domain, which includes: 1. Engaging and coordinating with internal and external stakeholders (such as HR teams, officers, IHLs, Service Delivery teams and leaders) to ensure the smooth running of the above programmes. 2. Administering data repository for the above programmes, ensuring accuracy for reporting and analytics capabilities, contributing to strategic talent management decisions and initiatives. 3. Preparing key reports, presentations, and visualisation dashboards to effectively monitor the efficacy of the development programmes and communicate them to stakeholders. 4. Plan and generate EDMs (in partnership with PSD Comms) to create awareness for workstreams and encourage registrations. 5. Collecting, consolidating, and analyzing stakeholder feedback, programmes’ work processes, and data to track progress and outcomes for continuous improvement.

We are looking for self-motivated individuals who are considering a career in HR and have a dare-to-try attitude to forge ahead to achieve outcomes. If you share our passion in shaping Singapore’s future with a first-class Public Service, we welcome you to join us as a #PPPintern. Key Competencies Required An ideal candidate should possess the following: • [Thinking Clearly and Making Sound Judgements] Dare to work with ambiguity, and propose ways to sense-make, and propose sound solutions for the business. • [Working Effectively with Stakeholders] Good communication and interpersonal skills (spoken and written), with the ability to work effectively in a team environment. • [Serving with Heart, Commitment and Purpose] Demonstrate care and empathy for our stakeholders and go the extra mile to assist when possible. • [Keep Learning and Putting Skills into Action] Take on constructive feedback positively and work on improving self to deliver better outcomes. • [Improving and Innovating Continuously] Actively suggest new and better ways of working to better meet the needs of our stakeholders across all job streams. • [HR Business Partnership] Understand the day-to-day operational needs and business challenges from all job streams to address enquiries from partner agencies. • [Recruitment & Employer Branding as One Public Service] Represent PSD as OneGov and respond to stakeholders’ queries related to recruitment processes. • [Data Analytics and Insights] Possess analytical and problem-solving skills, with a keen interest in leveraging data analytic tools to drive HR decision-making.

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include: • Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers • Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos • Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively • Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens Why Join Us When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! Follow us @PublicServiceDivision @SGPublicService On LinkedIn | Instagram | Facebook | http://www.psd.gov.sg The Singapore Public Service: Integrity, Service, Excellence  |People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |