The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity and capability building and the promotion of quality services at all levels of the Public Service. We are looking for outstanding candidates with the vision and passion to contribute to help shape Singapore. The Challenge ServiceSG's MyLegacy platform is supported by a 24/7 hotline service that generates significant data about citizen needs and service delivery. Understanding these interactions is crucial for improving service quality and operational efficiency. As a Service Transformation Analytics Intern with ServiceSG's Service Transformation and Planning department, you will play a key role in transforming raw hotline data into actionable insights. You will analyze call patterns, assess service quality, and generate recommendations to enhance MyLegacy's business model. This role offers hands-on exposure to real-world data analysis, visualization, and strategic decision-making, giving you the opportunity to directly impact how we serve citizens better.

Learning Areas By joining our #PeoplePurposePossibilities internship, you will gain hands-on experience in: Data Analysis and Insights Generation • Analyze 3-6 months of 24/7 hotline data • Identify call patterns, trends, and service gaps • Categorize and classify different types of citizen interactions • Assess reply accuracy and service quality metrics Visualization and Reporting • Create interactive dashboards for stakeholders • Develop clear, compelling data presentations • Generate regular performance reports • Design data visualizations that tell meaningful stories Business Impact and Recommendations • Align findings with MyLegacy's mission and business model • Propose data-driven improvements for hotline operations • Present insights to stakeholders • Support strategic decision-making with analysis

We are looking for analytical, detail-oriented individuals who are passionate about using data to improve public service delivery. If you share our vision of transforming government services through data-driven insights, we welcome you to join us as a #PPPintern. An ideal candidate should possess the following: [Thinking Clearly and Making Sound Judgement] • Apply structured analytical thinking to complex datasets • Make evidence-based recommendations [Working as One Public Service] • Understand service delivery across agencies • Share insights effectively with stakeholders [Working Effectively with Citizens and External Stakeholders] • Translate data insights into citizen-centric improvements • Present technical findings to non-technical audiences [Serving with Heart, Commitment and Purpose] • Focus analysis on improving citizen experience • Maintain service quality focus in recommendations [Improving and Innovating Continuously] • Identify opportunities for service enhancement • Propose innovative analytical approaches [Scripting] • Experience in Python/R programming languages. Ability to apply programming concepts (e.g., variables, data types, conditionals, loops and functions) to write code and troubleshoot errors. [Data Collection & Quality] • Apply data collection methodologies • Ensure data accuracy and reliability [Exploration Analysis & Statistical Techniques] • Conduct exploratory data analysis • Apply appropriate statistical methods [Visual Analytics & Data Storytelling] • Create effective data visualizations • Develop compelling data narratives through dashboards [Business Analysis & Data Management] • Align analysis with business objectives • Apply data governance principles

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include: • Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers • Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos • Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively • Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens Why Join Us When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! Follow us @PublicServiceDivision @SGPublicService On LinkedIn | Instagram | Facebook | http://www.psd.gov.sg The Singapore Public Service: Integrity, Service, Excellence  |People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |