You manage the daily operations and readiness of a 24/7 Network Operations Centre (NOC). Your role includes implementing new monitoring systems, managing operational processes/SOPs, as well as overseeing the administration and training of the Integrated Work Force (IWF) personnel required to run daily operations.

- Oversee 24/7 monitoring of networks and systems, including fault management and maintenance tasks - Lead recovery teams in responding to and rectifying network faults and provide support for maintenance activities - Develop and implement daily management policies and operation procedures to ensure operational efficiency and effectiveness - Work with operations managers to manage, operate and maintain network assets, ensuring their availability and security through coordination with relevant security operations centres - Collaborate with stakeholders to implement new capabilities and enhance the efficiency and effectiveness of operations - Participate in contingency planning and exercises to ensure network resilience and effective disaster recovery - Exercise professional command and command of the IWF personnel, including overseeing their training, development, administration and discipline - Work with the company's management to appraise and motivate the IWF personnel - Ensure the staff comply with standing orders governing maintenance, safety, security and fire precaution - Provide oversight of financial responsibilities, including administration and management of contracts and budgets, in line with MINDEF Financial processes - Assist the Commanding Officer in managing the unit's operations and administration Challenge(s) - Providing clear directions and making decisions during IT outage incidents - Having a good understanding of MINDEF/SAF network architectures, operational processes and the relevant stakeholders involved - Maintaining high standards of performance in the NOC by ensuring the NOC operators are well trained and clear SOPs are set in place - Working with relevant stakeholders to ensure the efficiency and effectiveness of the NOC such as with the Contractors of the IWF, the Operations Managers of the OSIT Networks

- Education in Information Technology (IT) is preferred - At least 15 years of relevant experience, ideally worked in the lT-related industry as a Deputy Director (or equivalent) role leading teams in a technical or operational managerial capacity, with 5 years in middle management - Accreditation in ITIL, CISSP or equivalent is advantageous. Only shortlisted candidates will be notified.