
Deputy Director (Employee Experience), Public Sector Transformation
Public Service Division
Contract
Closing on 18 Sep 2025
What the role is
The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:
• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.
If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us!
Follow us @PublicServiceDivision @SGPublicService
On LinkedIn | Instagram | Facebook | http://www.psd.gov.sg
The Singapore Public Service: Integrity, Service, Excellence
What you will be working on
Responsibilities
The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, and affect how the Public Service operates and organises itself. Internally, the changes in our workforce profile necessitate a new approach to how the workplace is designed, while the pervasiveness of technology has fundamentally changed the way we conduct our business.
To prepare the Public Service for these changes, we have begun the journey of Public Sector Transformation to better serve Singaporeans. We do this by championing public sector innovation, transforming citizen and business service delivery, building a future workplace, and supporting transformation efforts in the Ministries and Statutory Boards.
Key Responsibilities
You will be part of the Public Sector Transformation (PST) cluster and will report to the Senior Director (Public Sector Transformation).
The PST cluster is in charge of driving the PST movement to build a Public Service that is future-ready and able to build our future Singapore. As strategist of the PST movement, we define the PST outcomes and targets, and set up the necessary governance structures and processes to ensure we achieve these targets with ambition, alignment, and action. As change catalyst, we set the scale and pace of change and drive business process reengineering across citizen and public officer journeys and work processes to ensure PST is deep and pervasive. As mobiliser, we roll out mass initiatives to mobilise and engage public officers to come on board the PST movement, and ensure that PST is real, relevant, and relatable to public officers and the work they do.
[Specific Job Responsibilities]
• Drive new strategies to enhance Public Service employee experience, so that we have public officers are inspired, supported and equipped for the future. The role involves corralling various partners within PSD and externally to improve employee experience through the following:
o Enhancing the wellbeing of public officers through initiatives such as Public Service Wellness Ambassadors and the implementation of the Public Service-wide Employee Wellness Programme. These efforts seek to create a workplace where wellbeing is a priority for individuals, supervisors/leaders and organisations;
o Creating work environments which are flexible and foster collaboration among officers within teams, organisations and Whole-of-Government, through levers such as CoWork@Gov and HR policies;
o Enhancing officer productivity and sense of purpose through the use of digital tools such as Workpal and service journeys to improve work experience.
o Creating an engaged and empowered workforce by strategising and implementing initiatives to improve organisational culture in the Singapore Public Service.
o Working with our partners to develop interventions that allow the workforce to experience continued growth and development.
• Develop networks and build knowledge relating to innovation, organisation development, and practices, methods and tools that can improve employee experience and organisational culture, and continually keep abreast of global developments in this space.
What we are looking for
We are looking for people who enjoy ambiguity, are not afraid to get under people’s skin, can generate lots of collaboration, and see opportunities in constraints. Most of all, failure does not stop you and you keep going and push boundaries.
Key Competencies Required
• [Project Execution]: Implement and monitor all aspects of a project, strategically using resources to achieve the objectives in an effective and efficient manner within the agreed timelines, costs and performance expectation.
• [Facilitation and engagement]: Convene engagements sessions with various stakeholders, and design and implement facilitation plans to drive strategic change and public sector transformation. Such sessions may involve large or multigroup discussions, or discussions involving senior leadership in Public Service.
• [Thinking Clearly and Making Sound Judgements]: Strong analytical and critical thinking abilities. Able to understand external factors and global trends impacting organisation performance. Articulate business context and work with ambiguity and loosely defined problem spaces to synthesise data points and ground realities. Propose sound and innovative solutions to complex issues with stakeholders in mind.
• [Working Effectively with Stakeholders]: Able to work closely with other Public Service agencies to drive public sector transformation and achieve better coordination and integration of technology into the way we work. To achieve this, you should possess the ability to communicate effectively, both written and oral.
• [Caring for, Developing and Inspiring Staff]: Provide guidance to staff to ensure the timely delivery and high quality of work, while also mentoring and providing feedback and career development advice to your staff.
Work Experience
At least 10 years of work experience, with policy and/or operational experience, and an interest in innovation, organisational development, and ways to drive transformation and innovation. Strong facilitation and communication skills are essential.
Applicants will typically be notified on whether they are shortlisted or not within 4 weeks of the closing date of the job posting.
Successful candidates will be offered a 2-year contract in the first instance.
About Public Service Division
The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:
• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
Why Join Us
When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.
If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us!
Follow us @PublicServiceDivision @SGPublicService
On LinkedIn | Instagram | Facebook | http://www.psd.gov.sg
The Singapore Public Service: Integrity, Service, Excellence
|People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |
About your application process
This job is closing on 18 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Public Service Division or the wider Public Service.