Families are the bedrock of our society. The goal of Family Life Group (FLG) is to build strong and resilient families, supporting them through all life stages. As the central coordination division for FLG, the Operations Planning & Transformation (OPT) division is responsible for ops strategy, corporate planning, transformation, data and digitalisation, capability development and engagement strategies for FLG.
Ministry Of Social And Family Development
Manager / Senior Manager (Service and Digital Transformation)
Permanent/ContractClosed
What the role is
What you will be working on
Reporting to the team lead (Senior/Assistant Director), you will be part of the Operations Planning & Excellence (OPE) Branch that oversees the FLG’s workplan and transformation plans, in order to enhance customer experience, improve service delivery and programme effectiveness.
You will be a key member responsible for the digital transformation of the work across FLG divisions, improving the efficiency and effectiveness of the various programmes and initiatives within the Group. to deliver MSF’s strategic outcomes of encouraging marriage and parenthood, reducing marriage dissolution, and improving family resilience. The role involves the following:
• Conducting systems-level review and planning of FLG’s digital capabilities to optimise FLG services and programmes that involves both Ministry and Whole-of-Government (WOG) stakeholders.
• Identifying technological gaps and opportunities to improve service delivery and programme implementation to better serve families through all stages of life.
• Evaluating and addressing cross-cutting service gaps and enhance customer experience.
• Spearheading FLG’s workplan and transformation priorities and plans.
What we are looking for
To meet the challenges of this role, you should possess:
• At least 2 years of experience in the areas of policy, ops strategy or digital transformation work.
• Strong analytical and critical thinking, writing and communication skills.
• Ability to analyse issues from a strategic and systems perspective, while having a good grasp of details and processes.
• Good stakeholder engagement and management skills.
• Ability to work independently and in teams.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry Of Social And Family Development or the wider Public Service.
About Ministry Of Social And Family Development
Join Us at MSF for a Meaningful, People-Centric Career!
At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.
Learn more about Ministry Of Social And Family Development