You will work in the Allocation & Systems Department to process tenancy applications submitted by stallholders operating at our market and hawker centres. You will be working in a fast-paced and dynamic environment that requires you to concurrently manage multiple priorities and stakeholders.
Executive/Senior Executive (Allocation and Systems Department)
National Environment Agency
Fixed Terms
Closing on 20 Sep 2025
What the role is
What you will be working on
You will be responsible for the following:
Support Place Managers in processing tenancy applications including transfer of stall tenancies, assignment of stall tenancies, hawker assistant applications, stall nominee applications, joint operator applications, and termination of stall tenancies.
Timely resolution of customer feedback and stallholder enquiries.
Prepare statistics and information on various tenancy applications made by stallholders.
Support the team in overseeing the digitalisation of tenancy processes, including conducting regular process reviews, maintaining SOPs, and enhancing stakeholder communication platforms.
Participate in system enhancement and redesign of application processes, working with vendors from system requirements to user acceptance testing stages.
Support stakeholder communications for policy reviews, including coordinating with internal teams (Call Centre, One-Stop Service Centre, and Corporate Department), updating FAQs, and maintaining website content.
What we are looking for
You possess the following qualities,
Diploma in real estate, business, or related fields preferred
Minimum 2 years of relevant working experience in fields such as tenancy management, customer relations, service quality, or digitalisation
Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and bonus if proficient in FormSG
Proactive in taking initiatives and implementing plans
Excellent communication skills with a friendly approach to working with others
Well-organised, meticulous, and able to multitask effectively
Mature, independent, and resourceful
Self-driven with a commitment to continuous improvement
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
This role will suit you if you enjoy working in a dynamic environment where you can contribute to improving processes and stakeholder experiences.
About National Environment Agency
The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations.
For more information, visit www.nea.gov.sg
About your application process
This job is closing on 20 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Environment Agency or the wider Public Service.