You are responsible to plan and execute the delivery of Human Resource (HR) Shared Services for MINDEF employees. You will oversee the delivery of high-quality service and drive process optimisation through digital tools and solutioning for greater efficiency.

- Operationalise the HR Shared Services model to deliver consistent and high-quality service to MINDEF employees - Develop and review process maps and Standard Operating Procedures (SOPs) for the shared services functions - Drive process review to identify inefficiencies and implement improvements - Establish and monitor key performance indicators (KPIs) to ensure service standards are consistently met - Planning and coordinating the change management process and monitor progress. - Manage relationships with diverse stakeholders to ensure effective service delivery - Track and analyse data to identify key trends and areas for improvement Challenge(s) - Navigating the complexities of HR processes and systems to drive process improvement and automation - Managing the diverse stakeholders who have competing priorities and needs

- Education in Human Resource, Business Administration, Analytics or a related field - At least 2 years of relevant experience in HR operations and systems, Business Process Review, and analytics is preferred - Knowledge in Open Government Products (OGP) such as FormSG, Multi Respondent Form, Plumber etc, is advantageous - Advanced Excel and database skills - Good communication and interpersonal skills - Good stakeholder management skills and ability to manage change (Applicants with no experience may apply.) Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.