Contract Assistant Manager, Travel Agent Regulation & Licensing

Singapore Tourism Board

Fixed Terms

Closing on 25 Sep 2025

What the role is

[What the role is]
Are you looking to contribute to the tourism industry? Do you want to be part of a milestone project that will shape the future of travel agents (TA) and tourist guides (TG)? If so, we invite you to apply for an exciting seven-month contract position in our dynamic travel agents and tourist guides (TATG) division!

At TATG, you will immerse yourself in hands-on tourism experiences while driving digital transformation through the implementation of TRUST 2.0, a pivotal system impacting over 1,200 TAs and 3,500 TGs. This is your chance to engage with key industry stakeholders, including the National Association of Travel Agents Singapore (NATAS) and the Tourist Guide association, as you build valuable relationships and lead critical change management initiatives.

This unique role offers a blend of experiences in the Singapore Tourism Board (STB):

Master change management and data analytics skills.
Gain hands-on experience with agile methodologies.
Drive meaningful industry transformation and build a strong foundation in project and stakeholder management.

What you will be working on

[What you will be working on]

Your Role:
In this role, you will collaborate with system vendors on the implementation of TRUST 2.0, and you'll have the opportunity to:

Lead change management and training initiatives using data-driven insights.
Analyse user behaviour and data from TRUST to create impactful change management communications.
Engage directly with industry stakeholders to drive digital adoption.

What we are looking for

[What we are looking for]

Data-Driven Mindset: Use data analytics to inform decision-making and improve training effectiveness.
Strong Organisational Skills: Efficiently manage tight timelines and coordinate training schedules, with a keen attention to detail.
Collaboration Skills: Work effectively with internal and external stakeholders.
Communication Skills: Exhibit excellent written and verbal communication, confident in stakeholder engagement.
Initiative and Independence: Manage tasks independently with minimal oversight.
Effective Communication Skills: Demonstrate excellent verbal and written communication, confidently engaging with stakeholders at all levels.
Proactive Task Management: Ensure timely follow-up on tasks and responsibilities, showcasing strong initiative and accountability.

About Singapore Tourism Board

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions. Our success comes from working as one STB team in an environment of trust, openness, fun and care. What can you expect as part of #TeamSTB? • Professional and Personal development: We provide structured training and initiatives aimed at equipping you with a well-rounded set of competencies to excel in your career. • Staff benefits: We offer flexible work arrangement, family care leave and wellness programmes to enable you to achieve a healthy level of work-life effectiveness. Award-winning Workplace • Public Sector Employer of Choice: (2nd) 2014, 2nd (2015) and 1st (2016) • Singapore's Top 100 Leading Graduate Employers: Winner - Hospitality, Leisure, and Tourism Sector (2021) • NS Mark (Gold) Accreditation For more information on STB, please visit https://www.stb.gov.sg.

About your application process

This job is closing on 25 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Singapore Tourism Board or the wider Public Service.