The role is responsible for developing, monitoring and evaluating workforce policies that support the social service sector’s manpower needs. This role combines strategic policy development with operational execution, ensuring that manpower initiatives are effectively translated from concept to practice, to effectively attract, develop, and retain talent within the social service sector.
Manager, People Development Strategy
National Council of Social Service
Fixed Terms
Closing on 28 Sep 2025
What the role is
What you will be working on
Workforce Policy Development and Research
Conduct comprehensive research and analysis of manpower trends, labour market conditions, and workforce demographics to inform evidence-based policy decisions. Develop and review policies related to recruitment, retention, career development, performance management, and workforce planning. Analyse workforce data to identify patterns, gaps, and opportunities for policy intervention, and prepare policy papers with recommendations for senior management consideration.
Data Management and Policy Evaluation
Establish and maintain robust workforce data collection systems and track key performance indicators. Conduct regular policy reviews and effectiveness assessments, preparing reports on workforce trends and policy impact. Recommend policy adjustments based on implementation outcomes and changing organisational requirements.
Inter-Agency Collaboration and Representation
Participate in inter-agency working groups on workforce matters and represent the organisation in discussions with central agencies on public service workforce policies. Coordinate on sector-wide manpower initiatives and maintain networks with workforce planning professionals. Represent workforce development interests in inter-agency discussions and policy consultations. Advocate for initiatives that support effective manpower planning and professional development within the sector.
What we are looking for
Personal Competencies:
Strategic thinking with ability to translate complex workforce issues into practical policy solutions.
Strong interpersonal skills for effective stakeholder engagement and consensus building.
Adaptability to changing sector needs and government priorities.
Commitment to evidence-based policy development for effective workforce development.
Skills Required:
Strong analytical and research capabilities with proficiency in workforce data analysis and statistical methods.
Excellent policy writing and communication skills for diverse audiences.
Project management experience with ability to coordinate multiple initiatives simultaneously.
Knowledge of employment legislation, public service regulations, and HR best practices would be of value add
Experience & Special Certifications:
Bachelor's degree in Human Resources, Public Administration, Economics, or related field. Master's degree in relevant discipline preferred.
Minimum 4-6 years of experience in workforce planning, policy development, or human resources management.
Experience in government or public sector environment preferred.
Only shortlisted candidates will be notified.
About National Council of Social Service
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
About your application process
This job is closing on 28 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.