You will join a dynamic team responsible for managing work pass applications for foreign employees. Your role will involve verifying documents robustly to establish accurate identities, ensuring that the right persons are brought into Singapore for employment and upholding the integrity of the Work Pass framework.

• Oversee a team of officers responsible for managing Document Verification (DV) operations for work pass applications. • Supervise the outsourced service provider, including training their employees on verifying specific documents. • Develop Standard Operating Procedures (SOPs) and guidelines for DV in alignment with new policies and manpower transformation initiatives and provide training to the outsourced service provider. • Administer the existing DV contract, including drafting contract variations. • Plan for a new DV contract and tender - review existing contracts and specifications, firm up service requirements, lead or execute other tender-related activities. • Lead or contribute to projects aimed at enhancing systems and processes related to DV, such as reviewing functional specifications and conducting User Acceptance Testing. Perform data mining and analysis to support planning and operational implementation of processes, as required.

• Strong problem-solving and analytical capabilities with excellent written communication skills • Good communication (written and spoken) and interpersonal skills • Strong in operations management skills • Able to supervise a team of junior officers • Proficient in MS Word and Excel; some basic computer programming skills or RPA skills will be advantageous • Some experience in vendor management (tender process, ensuring quality of work, etc) will be a bonus • Candidates with no prior working experience are welcome to apply *PWDs are welcome to apply

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.