Senior Product Manager (Contract)

As a DAE Product Manager, you will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments.

• Day 2 Operations & Support

  • Hands-on operational management of production systems, log analysis, and incident response while maintaining deep technical understanding of system components

  • Oversee RCA for incidents and service degradations, identifying systemic issues and proposing cross-functional improvements beyond immediate scope

  • Proactive system optimisation through continuous monitoring, identifying performance bottlenecks, and recommending architectural or process enhancements to prevent future issues

  • Manage and troubleshoot technical components with sound judgment, escalating complex problems while suggesting preventive measures and long-term solutions

  • Establish, maintain, and continuously improve SOPs, incorporating lessons learnt and industry best practices to enhance operational efficiency

  • Manage SLA/SLO compliance, performing regular logs/accounts reviews, and implementing corrective actions when thresholds are breached

  • Identify operational gaps and collaborate with development teams, infrastructure teams, and business stakeholders to remediate systemic inefficiencies

  • Lead post-incident reviews and translate findings into actionable improvement initiatives across technology and process domains

• Product Lifecycle & Development Management

  • Lead end-to-end product lifecycle management, from conceptualisation to launch and ongoing operational excellence, ensuring product relevance and value throughout its lifetime

  • Manage product development using Agile methodologies, facilitating ceremonies, and analysing project metrics to ensure successful delivery

  • Oversee project management activities, including risk assessment, resource allocation, and adherence to quality and security standards

  • Balance feature development with operational stability, making informed trade-off decisions between new capabilities and system reliability

  • Oversee ICT Governance audits and reviews to maintain adherence to best practices

• Essential Day 2 Operations & Support Experience:

  • Minimum 8-10 years of hands-on Day 2 operations experience managing Data Science platforms, analytics infrastructure, or similar technology systems in production environments

  • Proven track record of conducting RCA and implementing both immediate fixes and strategic improvements that extend beyond assigned scope

  • Demonstrated ability to identify systemic issues during routine operations and proactively propose cross-functional solutions involving multiple teams or departments

  • Experience in creating, executing, and evolving SOPs based on operational learnings, not just maintaining static procedures

  • Strong technical troubleshooting skills with the ability to dive deep into logs, metrics, and system behaviours to diagnose complex issues

  • Experience managing SLA/SLO compliance, incident management, and translating operational metrics into improvement initiatives

  • Proven ability to balance tactical operational execution with strategic thinking, suggesting improvements to architecture, processes, and tooling

  • Experience with observability tools, monitoring platforms, and automation frameworks

• Product Management & Technical Skills:

  • Experience in product management with understanding of full product lifecycle, particularly post-launch operational phases

  • Strong understanding of Agile methodologies and project management principles, with emphasis on DevOps and SRE practices

  • Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into actionable product features and operational requirements

  • Strong understanding of ICT governance frameworks and best practices within financial services environment

• Collaboration & Communication:

  • Exceptional communication and stakeholder management skills, with ability to advocate for operational improvements and influence decisions across various levels of the organisation

  • Demonstrated experience collaborating with development, infrastructure, security, and business teams to implement holistic improvements

  • Experience in creating and maintaining technical documentation, runbooks, and knowledge bases that evolve with system changes

  • Ability to work collaboratively in a team environment, mentor junior operations staff, and manage multiple priorities

• Preferred Qualifications:

  • ITIL Expert/Master certification

  • PMP and CSM/CSPO certification

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

This is a 2-year contract. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.