The Municipal Services Office (MSO) was set up in October 2014 to support MND’s vision of “An Endearing Home, A Distinctive Global City” by improving the Government's overall coordination and delivery of municipal services. These services include the upkeep and improvement of our common living environment, so that future generations can continue to enjoy a high standard of living as well as a strong social cohesion in Singapore. We have made large strides in improving the quality of municipal services, by pushing for systemic solutions and championing service excellence among our partner agencies in the municipal sector. Now we are embarking on the next exciting chapter of our journey – to review more fundamentally how we can better manage complex municipal issues which could lead to protracted neighbour disputes.

In this position, you will support Senior Director/Operations, Director/Community Relations Unit and Deputy Director/Community Relations Unit in formulating municipal services policies and regulation, as well as implementing programmes to better manage such complex municipal issues or disputes. Specifically, you will be tasked to: • Identify and understand emerging municipal issues and service quality challenges through the analysis and synthesis of data, perspectives and trade-offs, with a focus on prioritising efforts on key issues with significant impact on the municipal sector; • Work with MND’s senior management and political leadership in securing resources and garnering public/community support for the policies and programmes through the Cabinet and Parliamentary processes; • Drive the implementation of the policies and programmes by working with our operations team in investigating neighbour disputes over municipal issues and collaborating with MSO’s partner agencies and community partners (i.e. grassroots organisation, town councils, social services agencies etc.) in seeking resolution; • Track and monitor the efficacy and efficiency of the strategies, policies, and programmes. If needed, initiate and drive the review of existing policies and programmes; This role will provide significant opportunity for the candidate to interact with senior management in MND and our partner agencies, especially in developing and executing MSO’s strategies and policies. In dealing with bread-and-butter issues that affect the lives of Singaporeans, you will also have plenty of opportunities to interact with ground operation officers, members of the public, community grassroots leaders, and NGO volunteers. Thus, the unique value proposition of this job is that you’ll get to be close to the ground yet operate at a more strategic WOG level.

[Key Competencies] • Thinking Clearly and Making Sound Judgements – You consider stakeholder needs as well as short- and long-term implications in proposing solutions. You are able to make sound judgements about different policy options by synthesising various data points and using a good sense of realities on the ground. • Serving with Heart, Commitment and Purpose - You serve citizens with empathy while respecting standard operating procedures and policies. You prioritise work tasks to deliver on desired outcomes. • Working Effectively with Citizens & Stakeholders – You actively reach out to citizens and stakeholders to gather feedback, as well as to identify gaps in meeting their needs and propose possible solutions to close these gaps. You are adept in working with citizens and stakeholders to co-create solutions to advance a common good. • Improving and Innovating Continuously - You constantly experiment with ideas to improve work processes and service delivery while managing risks and mitigating the potential impact of change. You consider the perspectives of different stakeholders in your efforts to streamline work processes. [Other Requirements] • As the job has frequent interactions with senior leadership within and outside of the organisation, you need to have exceptional interpersonal, written and verbal communication skills, especially in persuading and influencing across organisational boundaries. • In addition, you will need to possess a growth mindset, an open mind and grit to overcome the many new and surprising challenges posed by this job. • Prior working experience in policy, planning, strategy development and project management will be an advantage.

The Ministry of National Development (MND), the lead government agency responsible for land use planning and infrastructure development, aims to transform Singapore into an endearing home and a distinctive global city. At MND, we aspire to create a quality, vibrant and sustainable living environment for our people. We also strive to shape Singapore into a world-class city of knowledge, culture and excellence – one which keeps pace with global challenges and the rising aspirations of Singaporeans. Our Vision: An Endearing Home, A Distinctive Global City MND's vision reflects our growing emphasis not just on physical infrastructure, but also on the softer aspects of creating emotional attachment in our people, the global talents and corporations whom we attract here. At the same time, it articulates MND's goal of building upon Singapore’s unique distinguishing characteristics to develop Singapore as a global city of knowledge, culture and excellence. Our Mission: Develop World-Class Infrastructure MND will provide quality physical infrastructure for the nation by working with our partners in the public and private sectors. Create a Vibrant, Resilient and Sustainable Living Environment MND will strive to make Singapore a livelier and more exciting city, and ensure our nation is well-prepared to face the growing uncertainties and complexities. MND will also maintain the quality and resilience of our built and natural environment to ensure high standards of living, and carry out development that meets the needs of the present without compromising that of future generations. Provide Affordable and Accessible Public Housing MND will commit to support Singaporeans' homeownership aspirations and ensure public housing remains affordable and accessible. Build Rooted and Cohesive Communities MND will strive to foster our citizens' attachment and love for our homeland and maintain social cohesiveness in our communities, even as Singapore continues to be an open and globalised society.