DEPUTY / MANAGER, ENFORCEMENT
[LTA-TRO] DEPUTY / MANAGER, ENFORCEMENT
Land Transport Authority
Fixed Terms
Closing on 19 Oct 2025
What the role is
What you will be working on
Lead and manage the Vehicle Enforcement’s Feedback Management Team (3 executives)
Effective triage (classification and assessment) of feedback
Prompt distribution and dissemination of case files for follow up; as well as timely update in feedback management system
Prompt handling of appeals and high-profile cases, including potential updates to management on case status
In-depth analysis of Vehicle Enforcement’s feedback
Trend analysis, including source of feedback, areas/locations of interest, emerging areas of enforcement concerns
Periodic reports to management on feedback analysis, as well as responsible to handle request for feedback analysis from other departments
Work with Ops team to plan for efficient deployment of resources, e.g. deployment to certain locations with high concentration of feedback
Identify tools and new technology for more efficient feedback management and handling, e.g. AI for quick analysis of long feedback, data analysis, dashboarding for overall feedback health status.
Collaborate with EC3S/tech teams to streamline feedback flow from feedback management system (EFMS) to case management system (EC3S)
Explore possibility of single source of truth for all data flow
Tap on case management system’s capabilities and data for analysis and performance tracking, e.g. time taken to respond to cases, geo-tagging of incidents, etc
In addition, you are also expected to support the section in all operations matters, including but not limited to writing of contractual papers, budgeting, management of staff, and formulation/review of deployment plans, enforcement strategies, policies and business continuity plans.
What we are looking for
• At least 3 years of working experience is preferred
• Past experience in enforcement, regulatory and supervisory functions would be advantageous
• Positive attitude and able to thrive in a fast-paced working environment
• Good conceptual, planning and organising skills
• Bilingual with good communication (verbal and written) and leadership skills
• Resourceful, independent and self-motivated as well as a team player
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.
About your application process
This job is closing on 19 Oct 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Land Transport Authority or the wider Public Service.