Traineeship (Case Management) [GRIT@Gov]

The GRaduate Industry Traineeship Programme within the Public Service (GRIT@Gov) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector. This traineeship provides experience in public health case management operations across two key areas. Under the core function of the Disease Response and Training Division, which supports MOH's long-term emergency preparedness and response capabilities for disease outbreaks, the trainee will develop foundational expertise in infectious disease case management protocols, including isolation and quarantine procedures and emergency response planning. Additionally, the trainee will gain valuable exposure to MOH's role in supporting Health Sciences Authority's anti-vaping operations through case management functions, including tracking cases across intervention pathways, coordinating rehabilitation programme referrals, monitoring compliance requirements, call centre operations and providing secretariat support to the Vaping Case Management Task Group (VCMTG). Through this role, the trainee will develop proficiency in multi-agency coordination, case tracking, and workflow management while contributing to critical public health protection efforts and building expertise in public health operations, regulatory coordination, and administrative functions within the healthcare sector.

Infectious Disease Case Management & Emergency Response Monitor and execute daily operations to ensure timely implementation of public health policies, supporting isolation and quarantine protocols, including coordinating infectious disease operational needs across quarantine, isolation, conveyance, facility, home recovery and sustenance operations. Contribute to the development of Disease Emergency Response Operations Management (DE-ROM) IT systems. Vape Case Management Operations Support day-to-day case management operations including case intake, processing, and resolution tracking for vape cases. Maintain case tracking systems, update case status across different offence tracks, and manage case transitions through appropriate intervention pathways including coordinating rehabilitation programmes and compliance monitoring as well as providing hotline support to frontline enforcement agencies, counselling centres, hospitals, individuals going through rehabilitation, and penalty/offence enquiries. Exception Handling & Problem-Solving Assist in identifying and managing edge cases requiring non-standard interventions or urgent escalations across various operational contexts. Multi-Agency Coordination & Stakeholder Management Coordinate with various government agencies such as MOE, MINDEF, ICA, MOM, MHA for case referrals and external vendors like ST Logistics for suspect vape collection and laboratory testing arrangements. Data Analysis & Management Reporting Support the production of regular management reports and operational metrics, including data collection, analysis, and presentation of findings to support decision-making processes. Contribute to digital system improvements and database management, explore automation opportunities to enhance workflow efficiency, and use data analytics tools to support data analysis and operational reporting. Process Improvement & Administrative Functions Review existing workflows and identify improvement opportunities to support operational efficiency while contributing to the implementation of new processes and tools to enhance case management operations. Provide administrative and secretarial support including meeting coordination, documentation management, and support to working groups including VCMTG, that support team operations and inter-agency communications.

Key Qualifications and any Relevant Experience: • Degree in any discipline • Proficiency in Microsoft Office Suite • Excellent written and verbal communication skills • Strong analytical and problem-solving skills with attention to detail • Ability to work effectively in a fast-paced, multi-stakeholder environment Key Competencies Required: • Thinking Clearly & Making Sound Judgements - Strong analytical and critical thinking abilities to assess complex case scenarios, and support evidence-based decision-making across infectious disease and vaping operations. • Serving with Heart, Commitment and Purpose - Commitment to delivering quality case management services while maintaining compliance with health protocols and regulatory requirements. • Working as One Public Service - Ability to coordinate seamlessly across multiple agencies, share information appropriately, and contribute to Singapore's broader public health and regulatory enforcement objectives. • Keep Learning and Putting Skills into Action - Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working, adapt to evolving processes, and apply learnings across both operational areas while sharing insights with team members.