Manager/Senior Manager, Capability Planning

National Council of Social Service

Fixed Terms

Closing on 13 Oct 2025

What the role is

The individual will be part of the team driving efforts to strengthen Social Service Agencies' (SSAs) organisational capabilities for operational excellence, service sustainability and robust governance. You will develop and implement policies and frameworks that enable SSAs to enhance their organisational effectiveness and sustainability, ultimately ensuring they can continue to deliver value-added social services to those in need.

Your work will be instrumental in bridging the gap between policy intent and ground implementation, ensuring that capability building initiatives translate into tangible improvements in organisational capabilities for better social service delivery and impact. Success will be measured through improved SSA operational efficiency, enhanced service quality indicators, and resource sustainability indicators.

What you will be working on

1. Develop and drive strategies to strengthen organisation capabilities of SSAs
a. Conceptualise and plan initiatives to strengthen SSAs organisation capabilities, particularly in resource and financial sustainability.
b. Maintain strategic oversight of the sector’s sustainability needs and development
c. Monitor the sector’s strengths, weaknesses, opportunities and threats
d. Ensure alignment to government directions and masterplans
e. Develop and monitor key metrices to measure and communicate progress to stakeholders

2. Conduct policy and initiatives reviews, assess the impact and effectiveness of capability-building efforts. Develop and provide recommendations for policy enhancements; and prepare proposals for enhancements.

3. Analyse sector gaps and trends and work with partners in the ecyostem, to design and incubate interventions/programmes to address the sustainability of resources (finances, shared services, assets, infrastructure etc.)

4. Develop and implement comprehensive metrics and tracking mechanisms to measure impact and progress of developed programmes/interventions.

5. Coordinate with internal stakeholders (including policy teams, sector partners and grant administrators) and external stakeholders (including SSA leadership, technology vendors and consultancy partners) to implement identified plans.

What we are looking for

Personal Competencies:

Thinking Clearly and Making Sound Judgements

Improving and Innovating Continuously

Social Service Sector Knowledge

Change Management

Business Acumen

Skills Required:

1) Strategic planning & implementation
2) Stakeholder Management & Communication
3) Organisational development, particularly in financial management, fundraising and enterprise development.
4) Data management and visualisation
5) Social sector knoweldge & analysis

Experience & Special Certification(s):

Experience:
- Minimum 3-5 years of relevant working experience
- At least 3 years of experience in organisational development, transformation projects, or capability building roles
- Track record of successfully implementing sector-wide frameworks or large-scale organisational improvement initiatives

Preferred experience:
- Background in management consulting, particularly in organisational development or enterprise development
- Experience in developing and implementing capability measurement frameworks

Education:
- Bachelor's degree required in relevant fields such as Business Administration, Economics, Public Policy, or related disciplines
- Master's degree in relevant fields would be an advantage
- Professional certifications in organisational development, change management, or project management would be valuable.

Only shortlisted candidates will be notified

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

About your application process

This job is closing on 13 Oct 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.