The successful candidate will evaluate and enhance the operational effectiveness and user experience of Customs e-services on our transaction portal.
Singapore Customs
Digital Services Analyst (Trainee) [GRIT@Gov]
Traineeship
Closing on 14 Oct 2025Check if I'm eligible for GRIT@Gov
What the role is
What you will be working on
The candidate will analyse web and user analytics data to assess the performance of both new and existing Customs e-services, examining user behaviour patterns, identifying drop-off points and friction points, and measuring key service effectiveness metrics. The candidate will translate data insights into actionable UI and UX improvements, propose data-driven solutions to enhance service delivery efficiency, and support the implementation of recommended improvements to achieve optimal service outcomes and enhanced user satisfaction.
What we are looking for
We are seeking motivated individuals with a keen interest in service operations optimisation and digital government services. You should possess strong analytical and problem-solving skills and excellent communication abilities for presenting findings to stakeholders. You must have an understanding of how to read and interpret web and digital data from logs, and be able to link it to digital user behaviours and interactions. Proficiency in Power BI or Python for data analysis and visualisation is preferred.
This traineeship offers valuable hands-on experience in government service operations analytics, exposure to customs operations and the opportunity to contribute meaningfully to public service improvements and digital transformation initiatives. You will understand how to improve government service delivery and build a portfolio of impactful analytical projects that drive measurable service outcomes.
About your application process
This job is closing on 14 Oct 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Singapore Customs or the wider Public Service.
Eligibility for GRIT@Gov traineeship
The GRaduate Industry Traineeship Programme within the Public Service (GRIT@Gov) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector.
All trainees must fulfil the following criteria:
- Singapore Citizen or Permanent Resident; and
- Graduated or graduating in 2024 or 2025 from Universities, Polytechnics, the Institute of Technical Education (ITE) and other Educational Institutions (e.g. private universities and overseas institutions); or
- Graduated earlier from above institutions and completed National Service in 2024 or 2025.
Trainees who complete their studies from Universities, Polytechnics, the Institute of Technical Education (ITE) or other Educational Institutions within 2025 but who will only receive their qualification/certification award in 2026 are eligible for the programme as well.
Learn more about GRIT@GOV
About Singapore Customs
Singapore Customs is a government agency under the Ministry of Finance. Re-constituted on 1 April 2003, Singapore Customs is the lead agency on trade facilitation and revenue enforcement matters. It is also responsible for the implementation of customs and trade enforcement measures including those related to Free Trade Agreements and strategic goods.
Learn more about Singapore Customs