Product Operations Specialist Traineeship [GRIT@Gov]

The GRaduate Industry Traineeship Programme within the Public Service (GRIT@Gov) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector. As a Product Operations Specialist Trainee in the Digital Workplace for Schools & Educator Productivity Branch of the Digital Excellence & Products Division (DXD), you will be responsible for ensuring our teacher Professional Development (PD) ecosystem runs smoothly at scale. You will assist in the migration of existing learning content onto a new learning platform, package bite-sized micro-learning units, onboard end users to various PD tools (e.g. formative feedback on teaching videos) in the ecosystem, and data collection and synthesis for insights. You’ll partner with content authors, instructional designers, engineers and PD leads to streamline workflows, support users, and continuously improve our PD offerings. Key areas/competencies to be developed: -Product operations in scale -Project management skills -Stakeholder management -Data collection and synthesis -Performance monitoring

-Content Migration & Platform Configuration -Micro-Learning Unit Management -Onboarding & Adoption -Design Data & Feedback Collection and Synthesis -Support & Issue Resolution

-Experience in designing and feedback collection (e.g. survey) on identified key flows and touchpoints to generate insights -Organisational and project-management skills to coordinate content audits, migration pipelines, and version control -Strong written and verbal communication, with the ability to write clear user guides, FAQs, and training materials for educators -Basic scripting or automation proficiency (e.g. Python, JavaScript, or Zapier/Make) to build lightweight integrations and streamline workflows -Familiarity with AI/ML tools or prior experience in educational technology and learning-design frameworks would be an advantage.