The GRaduate Industry Traineeship Programme within the Public Service (GRIT@Gov) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector.
As a Service Training Innovation Trainee in the Customer Services Branch of the Student Placement & Services Division (SPSD), you will focus on transforming customer service training in MOE’s Customer Service Centre through digital innovation and data-driven approaches. You will work on analysing training effectiveness, optimising learning content delivery, and developing scalable frameworks for knowledge acquisition and skills training. Key competencies you will develop include:
- Service Workforce Capability Development
- Service Data Management and Analytics
- Service Tech Innovation and Application
- Service Quality and Standards
Ministry of Education
Service Training Innovation Traineeship [GRIT@Gov]
Traineeship
Closing on 15 Oct 2025Check if I'm eligible for GRIT@Gov
What the role is
What you will be working on
- Analyse current training processes to identify digital solutions that may replace manual training methods for frontline service delivery staff.
- Research and evaluate emerging training technologies, AI-assisted learning tools, and best practices for customer service environments.
- Engage stakeholders to gather requirements for the design of AI-powered training bots or learning platforms to develop officers’ service capabilities.
- Design implementation roadmaps for integrating digital tools into existing training workflows in collaboration with stakeholders.
What we are looking for
- Relevant academic background or training in Business Management, Business Analytics, AI applications or related field
- Interest in customer service operations, training and development, or process improvement
- Basic analytical skills with experience using Excel, data visualisation tools, or similar analytical platforms
- Strong communication and research skills with the ability to work effectively with diverse stakeholders
- Problem-solving mindset with attention to detail and enthusiasm for digital transformation initiatives
- Familiarity with Design Thinking, Behavioural Insights or User Experience Design methodologies would be an advantage
About your application process
This job is closing on 15 Oct 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Education or the wider Public Service.
Eligibility for GRIT@Gov traineeship
The GRaduate Industry Traineeship Programme within the Public Service (GRIT@Gov) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector.
All trainees must fulfil the following criteria:
- Singapore Citizen or Permanent Resident; and
- Graduated or graduating in 2024 or 2025 from Universities, Polytechnics, the Institute of Technical Education (ITE) and other Educational Institutions (e.g. private universities and overseas institutions); or
- Graduated earlier from above institutions and completed National Service in 2024 or 2025.
Trainees who complete their studies from Universities, Polytechnics, the Institute of Technical Education (ITE) or other Educational Institutions within 2025 but who will only receive their qualification/certification award in 2026 are eligible for the programme as well.
Learn more about GRIT@GOV
About Ministry of Education
The wealth of a nation lies in its people - their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation.
The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well-rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.
Learn more about Ministry of Education