Senior/Assistant Director (Desktop Engineer), MFCO Traineeship [GRIT@Gov]

We are seeking a skilled and motivated individual to join our team as a Desktop Engineer. In this role, you will play a pivotal role in providing technical support and maintaining the organisation's desktop computing environment, ensuring optimal performance and minimal disruption to end-users.

Desktop Management -Providing first-level technical support for end-users' hardware, software, and network connectivity issues -Installing, configuring, and maintaining computer systems, including operating systems, applications, and security software -Diagnosing and resolving desktop, laptop, printer, and basic network problems -Managing user accounts, permissions, and access rights -Setting up new equipment and conducting user orientation -Assessment and procurement/leasing of software, devices and peripherals. Technical Support -Troubleshooting hardware and software issues -Supporting standard office applications (Microsoft Office, email clients, browsers) -Assisting with remote access and VPN connectivity -Managing mobile device configurations and support -Maintaining inventory of IT assets and licenses Service Delivery -Responding to user requests in a timely manner -Documenting all support activities and solutions -Following IT service management processes -Escalating complex issues to appropriate technical teams -Providing basic training to users on common applications -Problem and Incident Management

-Diploma/Degree in Computer Science, Information Technology, or related field -Strong knowledge of Windows operating systems and Microsoft Office suite -Experience with Active Directory and Group Policy management -Proficiency in hardware troubleshooting and maintenance -Understanding of basic networking concepts and IT security practices -Excellent problem-solving and analytical skills -Strong communication abilities and customer service orientation -Ability to work independently and as part of a team -Good time management and prioritisation skills -Adaptability to learn new technologies quickly -Attention to detail and documentation skills