ISEAS -Yusof Ishak Institute

ISEAS – Yusof Ishak Institute IT Support Traineeship [GRIT@Gov]

Traineeship

Closing on 14 Oct 2025

Check if I'm eligible for GRIT@Gov

What the role is

The Graduate Industry Traineeship Programme within the Public Service (GRIT@Gov) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector.

This traineeship role within the Information Technology Division aims to provide fresh graduates with hands-on experience in IT operations and management. Through this role, the trainee will develop competencies in IT operations, problem-solving, and communication, while gaining valuable experience in a dynamic and fast-paced environment.

What you will be working on

Key responsibilities include:

User Account Management: Create and manage user accounts in Active Directory, disseminate user account details to relevant parties, deactivate user accounts after their official last day, and troubleshoot account-related issues.
Endpoint Patching and Updates: Send reminder emails to users to switch on their devices for patching, familiarisze with KACE appliance for monitoring endpoints and deploying patches, and work with Quest support to troubleshoot patching issues.
Service Request Management: Create and manage service requests for endpoint and network-related issues, including provision/deprovision of endpoint devices, software installation, and VPN access.
Data Backup and Asset Management: Assist with weekly backup tape management, ensure data integrity, and maintain an updated inventory list of IT assets.
IT Support and Compliance: Provide IT support, ensure compliance with IT policies and procedures, and assist with E-Forms review and other administrative tasks.

These tasks are prioritiszed based on the job scope's emphasis on user account management, endpoint patching, and service request management, which are critical to the daily operations of the IT division. Data backup and asset management are also crucial for ensuring data integrity and compliance, while IT support and compliance tasks are essential for maintaining the overall IT infrastructure.

What we are looking for

Requirements:

We are looking for a motivated and detail-oriented individual with a passion for IT and a willingness to learn. The ideal candidate should have:

Motivated and detail-oriented individual with a passion for technology and willingness to learn new technologies.
Relevant academic background or training in Information Technology or a related field.
Familiarity with IT concepts, including operation systems, networking and software applications.
Strong analytical skills with the ability to analyse problems, develop solutions and implement them effectively.
Good communication and interpersonal skills with the ability to collaborate effectively with others.
Ability to adapt to changing priorities in a fast-paced environment.

About your application process

This job is closing on 14 Oct 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within ISEAS -Yusof Ishak Institute or the wider Public Service.

Eligibility for GRIT@Gov traineeship

The GRaduate Industry Traineeship Programme within the Public Service (GRIT@Gov) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector.

All trainees must fulfil the following criteria:

Singapore Citizen or Permanent Resident; and
Graduated or graduating in 2024 or 2025 from Universities, Polytechnics, the Institute of Technical Education (ITE) and other Educational Institutions (e.g. private universities and overseas institutions); or
Graduated earlier from above institutions and completed National Service in 2024 or 2025.

Trainees who complete their studies from Universities, Polytechnics, the Institute of Technical Education (ITE) or other Educational Institutions within 2025 but who will only receive their qualification/certification award in 2026 are eligible for the programme as well.

Learn more about GRIT@GOV

About ISEAS -Yusof Ishak Institute

The ISEAS – Yusof Ishak Institute is a regional research centre dedicated to the study of socio-political, security and economic trends and developments in Southeast Asia and its wider geostrategic and economic environment.

Learn more about ISEAS -Yusof Ishak Institute