Associate (Digital, Marketing Communications & Service Excellence) [GRIT@Gov]

• Be part of a team to support digital transformation initiatives across all communications and engagements work processes, including media relations, digital and marketing communications, strategic communications planning, and stakeholder engagement. o Identify, pilot and implement technological solutions such as robotic process automation, artificial intelligence, cloud-based solutions and digital collaboration tools. o Conduct assessments, develop proof-of-concepts, and assist with the measurement of productivity gains for pilot initiatives. • Leverage digital content creation tools and platforms to support the ideation and production of innovative social media content and formats. • Use best-in-class social media management digital platforms to: o Optimise MOF’s digital presence across multiple channels, employing data analytics to enhance audience engagement and amplify understanding of MOF policies and initiatives; and o Conduct social listening and media monitoring, utilising AI to generate actionable insights and produce data visualisation for sentiment analysis. • Work with AI-assisted drafting tools to efficiently manage and respond to straightforward public queries, feedback, and appeals to ensure compliance with service standards.

• Good command of the English language, with strong written and verbal communications skills. Proficiency in a second language is an advantage. • Good skills for content production including graphics and videos, and adept at tools such as Canva, CapCut, Adobe Photoshop/Illustrator, among others. • Familiarity with the use of generative AI. • Customer service-oriented, self-motivated and meticulous, with ability to work independently in a dynamic, fast-paced environment and with tight deadlines. • A keen interest in and awareness of current affairs and national issues. • Team player with strong communication, interpersonal, organisational and project management skills.