We’re looking for a UX Designer to join our mission-driven product team to design intuitive, inclusive, and impactful digital services for citizens, employers, and industry partners. You’ll play a key role as an individual contributor—shaping experiences through research-driven design, co-creating with stakeholders, and collaborating across product, design, and engineering.
This role is ideal for someone who is comfortable with ambiguity, skilled in both user research and interaction design, and thrives in agile, cross-functional teams. You’ll have opportunities to design across multiple platforms and touchpoints, and contribute to strategic decisions that shape the product’s direction.
What You’ll Do
Lead the end-to-end UX design process—from framing problem spaces and user needs to deliver wireframes, prototypes, and final design specs.
Plan and conduct user research (qualitative and quantitative) including usability testing, interviews, surveys, and A/B testing. Map complex user journeys and service blueprints to uncover pain points and opportunity areas.
Facilitate co-creation and ideation workshops with stakeholders, users, and your cross-functional team.
Communicate your design rationale clearly through visuals, presentations, and storytelling.
Advocate for accessibility, inclusive design, and consistent use of design system components.
Partner closely with product managers and engineers to scope, test, and deliver features that are user-friendly and technically feasible.
Contribute to and maintain our design system to ensure cohesion across products.
Champion a culture of collaboration, feedback, and continuous improvement.