Organisational Development and Capability Development Traineeship [GRIT@Gov]

As part of the OD team, you will be involved in the end-to-end implementation of CDA’s inaugural Pulse Survey — a key initiative to understand staff sentiments and shape our organisational culture. This hands-on experience will give you insight into how employee feedback is gathered, managed, and translated into meaningful action.

You will support the project across three phases:

Preparation Phase

• Draft internal communications (e.g. staff announcements, user guides) with guidance from the OD team

• Help coordinate communication efforts to ensure staff are informed about the survey timeline and process

Survey Administration Phase

• Respond to staff queries and provide basic troubleshooting to support smooth participation

• Liaise with the external survey vendor to manage routine requests (e.g. account setup, password resets)

• Monitor survey participation using a dashboard and track response rates

Post-Survey Phase

• Support data cleaning and basic analysis to identify key trends

• Help prepare presentation materials and reports for management

• Propose initiatives that CDA can put in place to develop employees’ engagement to the organisation

As part of Operations team in CDA, your key responsibilities include the following:

• Design, develop, and implement IT projects aimed at enhancing existing work processes and operational efficiency. Collaborate extensively with diverse stakeholders to identify desired outcomes, assess current process gaps, and define project requirements and success metrics

• Research and evaluate emerging digital technologies and tools to streamline work processes, improve productivity, and deliver innovative solutions that align with organisational objectives and user needs

You may also be asked to support other ad-hoc duties related to the project or team operations, as needed.

Job Requirements

• Fresh graduate who has completed studies, preferably in Information Technology, Computer Science or related technical field

• Interest in organisational development, employee engagement and capability development

• Detail-oriented and good written communication

• Comfortable with using digital tools and platforms

• Familiarity with dashboards or survey tools is a plus

• Basic Excel skills may be useful for ad-hoc reporting, though not essential

• Presentation skills, as Trainee will have opportunities to present to Management, including CDA Board of Directors

• Strong analytical and problem-solving skills, including grasp of data analysis techniques and methodologies

• Self-motivated and independent worker with the ability to multi-task in a dynamic and fast-paced environments whilst delivering quality results under pressure and tight deadlines.

• Ability to seek continual improvements, and to innovate and experiment while managing the risks involved.

Key Competencies Required

• Thinking Clearly & Making Sound Judgements – Able to assess staff queries, identify issues, and escalate appropriately during the survey period.

• Learning & Putting Skills into Action – Open to learning new tools (e.g. dashboards, survey platforms) and apply them to support project delivery.

• Improving & Innovating – Able to suggest small improvements to processes and adapt to feedback.

• Working Effectively with Stakeholders – Able to coordinate with internal teams and external vendors to ensure smooth survey operations.

• Serving with Heart, Commitment and Purpose – Demonstrates care and responsiveness when supporting staff, contributing to a positive survey experience.