Assistant Manager/Manager, Employee Service Centre

We are looking for a driven and service-oriented individual to manage the delivery and enhancement of services under the Employee Service Centre (ESC). This role involves managing day-to-day operations, supporting service improvements and contributing to digitalisation efforts that uplift the employee experience. Your key responsibilities will include:

Support Service Digitalisation and Process Improvements • Contribute to the development and implementation of digital-first and self-help solutions to enhance service efficiency. Use data analytics to monitor service trends, identify gaps and drive improvements to processes and service delivery. Recommend and implement initiatives to streamline workflows, reduce manual touchpoints, and ensure compliance with organizational policies. Enhance Workplace Experience • Assist in implementing employee-centric initiatives such as new operating models for amenities (e.g: staff cafeteria) and programme that promote staff engagement, well-being and social impact (e.g: Corporate Social Responsibility (CSR) initiatives) Conceptualise Merchandise and Collaterals • Develop ideas and concepts for corporate merchandise, collaterals and internal publicity materials to support engagement programme and staff initiatives. Maintain Standard Operating Procedure (SOPs) and Internal Guidelines • Ensure all departmental SOPs, guidelines and workflows are kept up to date and aligned with current practices. Support periodic reviews and updates to reflect process changes. Manage Daily Operations • Oversee the smooth delivery of staff administrative services, including the administration of welfare claims such as wedding and newborn gifts. Support Procurement and Vendor Management • Handle procurement processes such as budgeting, sourcing, quotation evaluation and contract management. Manage vendor relationships and monitor service levels. Contribute to Strategic/Special Projects • Lead or manage special projects beyond routine tasks to support ESC’s objectives, including cross functional initiatives.

• A degree in any discipline • Experience in public service sector is preferred. • Effective communicator with strong writing skills and stakeholder management skills. • Self-motivated, adaptable, detail-oriented, and able to work both independently and as part of a team. • Strong analytical and problem-solving skills, with a customer-focused mindset. • Ability to multitask, prioritise and manage time effectively. • Proven experience in UX design will be favourably considered. • Proficiency in MS Excel and Data Analytics / AI tools such as Qlik Sense and Tableau is beneficial.