Assistant Manager / Manager, Employee Service Centre

We are looking for a driven and service-oriented individual to contribute to the delivery and enhancement of services under the Employee Service Centre (ESC). This role involves hands-on service delivery and to support good governance process.

Your key responsibilities will include: Ensure Policy Compliance • Perform monthly verification and analysis on staff claims for policy compliance. This includes identifying discrepancies, trends, potential risks and providing actionable insights to safeguard operational controls • Enhance and streamline claims verification processes by benchmarking against other agencies to continuously elevate standards and strengthen operational controls • Perform User Acceptance Testing (UAT) for relevant systems and/or applications Manage Daily Back Office Staff Services • Oversee the end-to-end staff card operations from enrolment and printing to issuance and destruction • Manage backend operations for unmanned services e.g: vending machines, smart lockers, ensuring seamless availability and timely fault resolution • Manage overseas travel bookings and insurance purchases • Manage provisioning and procurement of Personal Protective Equipment (PPE) to meet operational and staff safety needs Contribute to Process Improvements and Service Transformation • Support initiatives to streamline work processes, enhance efficiency and make services more accessible for staff. This includes the implementation of digital services, self-help kiosks and automation to improve both business and user experiences. Support Procurement and Vendor Management • Handle procurement processes such as budgeting, sourcing, quotation evaluation and contract management. Manage vendor relationships and monitor service levels. Contribute to Strategic/Special Projects • Lead or manage special projects or events beyond routine tasks to support ESC’s objectives, including cross functional initiatives.

• A degree in any discipline • Experience in public service sector is preferred. • Effective communicator with strong writing skills and stakeholder management skills. • Self-motivated, adaptable, detail-oriented, and able to work both independently and as part of a team. • Strong analytical and problem-solving skills, with a customer-focused mindset. • Ability to multitask, prioritise and manage time effectively. • Proficiency in MS Excel and Data Analytics / AI tools such as Qlik Sense and Tableau is beneficial.