In this role, you will drive optimal programme experience and operations in CSC and assist in policy and process reviews in training operations. As a team member in the Programme Experience and Operations (PXO) department, you will work closely with vendors, users, and stakeholders to ensure seamless operations for current and future business needs.
You will be able to develop in the following competencies:
• Programme Management
• Project Management
• Stakeholder Management
• Critical Thinking
• Process Improvement
Civil Service College
Programme Management and Experience Traineeship [GRIT@Gov]
Traineeship
Closing in 1 day(s)Check if I'm eligible for GRIT@Gov
What the role is
What you will be working on
• Support smooth delivery of virtual, blended and classroom learning interventions as part of the efforts to evaluate the effectiveness of policies and processes.
This involves performing end-to-end programme administration and logistics functions including managing registrations and queries, catering and logistical arrangements; procurement and billing matters.
• Re-design and implement policy and process improvements for better programme experiences in CSC and continuous improvement.
This involves
a) User and stakeholder engagement with CSC’s business units, corporate departments and key stakeholders to elicit users’ needs
b) Collection and analysis of operational data
c) Assessing how processes can be streamlined and supported in CSC’s internal operations platforms
d) Development of operational workflows and procedures e.g. circulars and SoPs
What we are looking for
[Programme Management] Able to run programmes according to implementation plans to meet stakeholders’ requirements
[Tech-Enabled Learning Delivery] Able to implement technology-enabled learning experiences with guidance from experienced colleagues
[Stakeholder Management] Able to relate and work with people from various backgrounds and levels and seek relevant input from them to support work tasks
[Service Tech Innovation and Application] Able to use technologies to automate and deliver day-to-day service operations and improve work efficiency
About your application process
This job is closing in 1 day(s).
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Civil Service College or the wider Public Service.
Eligibility for GRIT@Gov traineeship
The GRaduate Industry Traineeship Programme within the Public Service (GRIT@Gov) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector.
All trainees must fulfil the following criteria:
- Singapore Citizen or Permanent Resident; and
- Graduated or graduating in 2024 or 2025 from Universities, Polytechnics, the Institute of Technical Education (ITE) and other Educational Institutions (e.g. private universities and overseas institutions); or
- Graduated earlier from above institutions and completed National Service in 2024 or 2025.
Trainees who complete their studies from Universities, Polytechnics, the Institute of Technical Education (ITE) or other Educational Institutions within 2025 but who will only receive their qualification/certification award in 2026 are eligible for the programme as well.
Learn more about GRIT@GOV
About Civil Service College
The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service.
CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing.
Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.
Learn more about Civil Service College