Service Design Innovation Traineeship [GRIT@Gov]

The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated to serve as one judiciary. As an organ of state, the Judiciary’s function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is accessible, fair and impartial. The Judiciary strives to innovate and evolve to face challenges in an increasingly complex world. Hence, we are committed to our shared vision of “A trusted Judiciary. Ready for Tomorrow”. What the role is You will be attached to the Service Excellence department and facilitate access to justice through service design innovation. The Service Excellence department oversees the operations of frontline service touchpoints such as the Call Centre, Service Hubs and QSM section. These include reviewing service-related feedback and developing service policies and disengagement protocols. The department seeks to foster greater collaboration with stakeholders, leverage technology-enabled solutions and adopt data-driven service initiatives to enhance the court user service experience. You will be involved in 2 projects - (1) Pioneer Live Chat Solutions for the Judiciary and (2) Revolutionise Frontline Training, and have opportunities to • Transform how thousands of citizens access justice, making legal services more inclusive and user-friendly. • Work with emerging technologies in government digital transformation. • Work alongside diverse teams including training specialists, IT teams, and frontline service officers to deliver comprehensive solutions that matter. • Build a powerful skillset spanning UX design, behavioural psychology, digital communications, and public service innovation.

1. Pioneer Live Chat Solutions for the Judiciary o Transform how the public accesses judicial services by supporting the research and development of the live chat system for the Judiciary. o Craft intelligent conversation flows and template responses that make legal processes more accessible to everyday citizens. o Design interactions that truly serve the public's needs by incorporating principles in behavioural psychology and best practices in digital communication. 2. Revolutionise Frontline Training o Create the next generation of learning experiences for our service officers using innovative digital tools and multimedia content. o Design engaging training materials that stick, gather real feedback from frontline staff, and iterate to perfection. This will directly impact how thousands of citizens experience our justice system.

• Diploma, degree or equivalent in any field • Experience in basic video editing (e.g. using PowerPoint) • Strong written and verbal communication skills • Ability to take initiative while working well with others • Passionate about improving customer experiences The successful candidate will be appointed for a 6-month traineeship between January and June 2026. Only short-listed candidates will be notified. Thank you for your interest in this traineeship and in the Judiciary.