The Health Promotion Board is seeking an experienced Clinic Manager to oversee the operations of our counselling clinic for vaping cessation. This role requires a dynamic leader who can manage clinic operations whilst ensuring compliance with the operational requirements and delivering effective cessation support services.
Key Responsibilities
Clinic Operations Management
Ensure adherence to clinic operational protocols and standard operating procedures
Manage clinic supplies and facilities to maintain optimal service delivery standards
Oversee clinic capacity management and monitor wait times to ensure efficient patient flow
Handle registration of attendees on arrival and manage queue systems effectively
Coordinate with counsellors and support staff to ensure seamless clinic operations
Daily Operations and Administration
Prepare and manage D-day attendees listings for scheduled appointments
Handle clinic administrative matters including patient documentation and correspondence
Complete end-of-day closing reports and attendance updates
Monitor clinic performance metrics and analyse operational data for continuous improvement
Handle escalated cases requiring specialised support
Reporting and Compliance
Prepare monthly clinic operations reports for management
Prepare monthly submission reports to other government agencies as required
Ensure adherence to Health Promotion Board VOCC operating policies
Quality Improvement and Staff Management
Contribute to workflow and operational improvement initiatives to enhance service efficiency
Lead, supervise, and mentor clinic staff including counsellors, administrative personnel, and support workers
Conduct performance reviews, identify training needs, and facilitate professional development opportunities
Foster a supportive team environment focused on patient-centred care and evidence-based practice
Implement quality improvement initiatives to enhance patient experience and treatment outcomes
