Manager/ Senior Manager (Standards and Implementation), RPG/PCD

As part of the RPG Protective Service (PSV), the Partner & Capability Development (PCD) division drives partner management and capability building to deliver effective protection services for individuals and families experiencing violence, abuse, or neglect. We strengthen coordination of common services and enable holistic management of services run by social service agencies and vendors. The division advances evidence-based and trauma-informed practices to better support both RPG staff and the social service sector. Brief description of Job Scope: The Standards and Implementation team oversees standards for domestic violence and protection cases through the development and implementation of assessment tools, intervention frameworks, integrated practice model and practice guide. Working collaboratively with internal and external stakeholders, the team ensures that the tools, frameworks and practice guide remain current, effective and aligned with evolving sector needs and developments. The team also sets and implements standards for quality assurance for the protection ecosystem. The role requires strong stakeholder engagement and management skills, and good understanding of domestic violence and protection work. You will be required to maintain strong partnerships across the sector, conduct regular reviews of standards and provide practical support to address implementation and practice challenges whilst facilitating capability building.

Responsibilities: As a Manager/Senior Manager, you will: • Oversee the development and maintenance of the quality assurance framework for PSV and specialist agencies • Work with internal and external stakeholders to implement the quality assurance framework • Plan, coordinate and track quality assurance indicators and targets for PSV and specialist agencies • Project management, including developing technical specifications, overseeing procurement, evaluating vendor proposals, and contract management. • Support the development of the domestic violence integrated practice model and practice guide. • Work closely with internal stakeholders to ensure alignment of the domestic violence integrated practice model and practice guide with sector developments • Analyse domestic violence and protection trends, needs and challenges through data and ground feedback to inform assessment tools, practice guide and service enhancements • Coordinate staff and internal resources, including leading secretariat support for workgroups • Fulfil any other duties as required by the Division

Functional/ Technical Competencies: • At least 2 years of relevant experience in social services • Experience in domestic violence and protection case work will be an added advantage • Foundational understanding of quality assurance frameworks, process and practice audits General Competencies: • Strong analytical, conceptualisation and problem-solving skills • Strong written and project management skills • Ability to engage and communicate effectively with stakeholders • Driven, self-motivated and able to multitask Only shortlisted candidates will be notified within 4 weeks from the closing date of this position.