[LTA-FIN] FINANCE (COLLECTIONS) TRAINEE [GRIT@Gov]

The trainee will be offered an opportunity to develop expertise in payment processing systems, dispute management, and cross-functional collaboration within a fast-paced environment. The role demands both technical proficiency and strong interpersonal skills, as you will be working closely with internal business users, external Payment Service Providers and Card Managers.
 

Key responsibilities:
 

Financial Reconciliation and System Management
•    Review and revamp of cost of sales/inventory accounting/monitoring for Electronic Road Pricing equipment and Vehicle Entry Permit collections/refunds controls processes. 

•    Systematically track and verify collections received from various Payment Service Providers and Card Managers.

•    Maintain accurate financial records and investigate any discrepancies that require resolution.

•    Ensure compliance with established financial procedures and controls.

Refund Processing and Approval Management
•    Manage the complete refund process from initiation to completion.

•    Coordinate with relevant stakeholders to secure necessary approvals for refund requests.

•    Ensure all approved refunds are processed promptly to maintain customer satisfaction and comply with service standards.

•    Maintain detailed records of all refund transactions and approvals.
 

Dispute Case Management and Resolution
•    Oversee management and monitoring of customer dispute cases.

•    Maintain detailed records of case progress and provide regular status updates.

•    Track resolution timelines to ensure disputes are concluded within Payment Service Provider service level agreements.

•    Escalate cases when necessary to prevent service level breaches.
 

Essential Qualifications:

•    Knowledge in Accountancy/Finance
 

Technical Skills:

•    Proficiency in Microsoft Office Suite
•    Knowledge in RPA and/or AI tools 
 

Essential Qualities:

•    Strong analytical and problem-solving abilities with attention to detail.

•    Excellent communication skills for stakeholder engagement and documentation.

•    Critical thinking skills to identify process inefficiencies and improvement opportunities.

•    Collaborative mindset for cross-functional teamwork.

•    Self-motivated with ability to work independently.
 

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.