People Operations & Systems Partner

Systems Administration & Management

• Manage and maintain multiple HR platforms including Workday, FormSG, and Monday.com, including user access management, role assignments, and license renewals
• Design, create and maintain digital forms, workflows, and system documentation to support HR operations and processes
• Ensure data integrity and system hygiene through regular audits, updates, and maintenance activities across all HR systems

HR Operations & Cycle Management

• Drive end-to-end annual HR cycles including (but not limited to) performance rating, bonus administration, and promotion exercises, ensuring timely completion and accuracy
• Oversee HR processes including (but not limited to) employee onboarding, offboarding, education verification, vendor payments, claims processing, and foregone payment reviews
• Maintain data accuracy and compliance through systematic validation and regular audits of HR records and transactions

Process Improvement & Documentation

• Develop and maintain comprehensive SOPs while continuously identifying and implementing process improvements across HR operations
• Lead reporting initiatives including creation of standard reports, ad-hoc analysis, and development of reporting frameworks to support decision-making
• Provide system expertise and advisory services to stakeholders, including guidance on system updates, process changes, and best practices

Stakeholder Management

• Act as the primary point of contact for all HR systems and process queries, providing timely resolution and expert guidance
• Build and maintain strong relationships with Business Partners and stakeholders through proactive communication and support
• Drive system adoption and process compliance through effective training, documentation, and change management

Education & Experience

• Diploma or Bachelor's Degree in Human Resources, Information Systems, or a related discipline.
• Minimum of 4 years of relevant experience in HR operations, with a strong focus on HRIS systems.
• Proven expertise in managing and optimizing HRIS platforms, particularly Workday.
• Demonstrated success in leading HR process improvements and operational efficiency initiatives.

Technical Skills

• Advanced proficiency in HR systems, databases, and Excel, with strong data analysis capabilities
• Hands-on experience in workflow design, system configuration, and process automation.
• Strong capability in managing multiple HR platforms while ensuring data accuracy and integrity across systems.

Soft Skills

• Highly analytical with excellent problem-solving abilities and meticulous attention to detail.
• Strong communication and stakeholder management skills, both written and verbal.
• Ability to work independently, handle ambiguity, and manage multiple priorities in a dynamic environment.

Preferred Qualifications

• Experience working with tools such as FormSG and Monday.com, and familiarity with HR operations in the government or public sector.
• Solid background in HR analytics, reporting, and continuous process improvement methodologies.
• Demonstrated track record in implementing HR technology solutions and driving digital transformation in HR functions.