You will join a dynamic team responsible for managing work pass applications for foreign employees. Your role centres on maintaining the foundational integrity of foreign employees’ identities by carefully assessing data amendment requests, balancing foreign employees’ legitimate needs for corrections with the critical requirement to preserve identity accuracy and data integrity. You will ensure that the right persons are brought into Singapore for employment while upholding the integrity of the Work Pass framework. You will also address queries pertaining to work pass application procedures and data amendments and take part in user acceptance testing for system changes.
Ministry of Manpower
Executive, Applications, Applications Group 2, WPD
Permanent/Contract
Closing on 31 Oct 2025What the role is
What you will be working on
• To handle escalated customer enquiries on Work Permit application procedures and worker data amendments, including complex cases requiring specialised knowledge and resolution skills
• To coordinate with customers and external agencies such as the Immigration & Checkpoints Authority to facilitate document collection and conduct information verification processes for worker identity validation
• To review and rectify worker profile records to ensure data accuracy, correct mismatched profiles, and maintain data integrity across worker databases
• To support system enhancement initiatives by conducting user acceptance testing (including reviewing functional specifications) and providing feedback on system updates and improvements
What we are looking for
• Possess good customer service and communication (written and spoken) and stakeholder management skills
• Possess good analytical, creative thinking and problem-solving skills
• Be a good team player with a customer-focused mindset
• Be proactive in problem solving and adaptable in dealing with different situations and handling multiple portfolios/tasks
• Be able to handle difficult customers, work independently, adapt to fast and complex changes; and handle multiple tasks/portfolios
*PWDs are welcome to apply
About your application process
This job is closing on 31 Oct 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower