The job holder is responsible for operational and service delivery functions to ensure that Work Pass applications are accurately and efficiently processed to meet policy, operational and service goals.
Ministry of Manpower
Executive, Applications, Applications Group 1, WPD
Contract
Closing on 31 Oct 2025What the role is
What you will be working on
• Review and verify information and documents submitted by individuals or companies.
• Identify discrepancies or potential risks and escalate cases where further follow-up is required.
• Engage with applicants and stakeholders to clarify information on applications.
• Review processes, identify areas for improvement and suggest possible solutions.
• Respond to and resolve enquiries on Work Pass application matters escalated from the MOM customer touchpoints.
• Manage, track and improve automated processes, e.g identify gaps in RPA and work with relevant technical team on improvement.
• Support policy implementation, system testing and process improvement initiatives.
• Contribute to projects that enhance operational efficiency and service delivery.
What we are looking for
• Possess excellent customer service and communication (written and spoken)
• Able to use systems and IT programmes independently
• Knowledge of data, and usage of automation tools (e.g UIPath, Python) will be an advantage
• Good team player with a customer-focused mindset’
• Proactive in problem solving and adaptable in dealing with different situations and handling multiple portfolios/tasks
*PWDs are welcome to apply
About your application process
This job is closing on 31 Oct 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower