Implement SWIFT message flows, routing configurations, and integration with core banking systems and applications based on approved designs.
Configure and optimise SWIFT Alliance Access, Alliance Gateway, and related infrastructure components for maximum efficiency.
Monitor SWIFT message traffic, system performance metrics, and availability statistics using platforms such as Zabbix and Elastic Search to proactively identify issues.
Manage daily operational tasks including message queue monitoring, exception handling, and system health checks.
Troubleshoot complex SWIFT connectivity issues, message processing errors, and performance bottlenecks to ensure minimal service disruption.
Implement and maintain SWIFT Customer Security Programme (CSP) requirements and all mandatory security controls.
Monitor SWIFT systems for security threats and maintain cybersecurity measures including network segregation, access controls, and threat detection systems.
Conduct regular security assessments and vulnerability testing, coordinating with compliance teams on regulatory requirements and audit preparations.
Maintain compliance with local banking regulations and international financial messaging standards, particularly for Critical Information Infrastructure (CII).
Coordinate with SWIFT support teams, correspondent banks, technology vendors, and financial institution partners to resolve operational challenges and implement system enhancements.
Execute SWIFT-related projects including system upgrades, new service implementations, and infrastructure improvements whilst managing stakeholder expectations and ensuring regulatory compliance.
Create and maintain comprehensive documentation of SWIFT configurations, operational procedures, and troubleshooting guides.
Provide training programmes and knowledge transfer sessions to operations teams and stakeholders, ensuring knowledge management systems remain current and accessible.
Identify and coordinate with business process owners and third-party SWIFT teams to oversee business process modelling.
Support process automation by coordinating with third-party SWIFT teams to ensure processes are automated and adopted by business process owners.
Act as the primary contact with MAS functional team and translate the requirements to the third-party analyst and developers when necessary to automate processes
Provide SWIFT subject matter expertise to the Program testing team to ensure the test coverage is comprehensive
Provide subject matter expertise as required should contentions arise on the technical requirements during the design phase between the third party and MAS and provide necessary arbitration to achieve a common goal
Provide operational guidance on best practices for implementation plans.
Lead procurement initiatives for SWIFT solutions, including preparation of comprehensive technical specifications, evaluation of vendor proposals, and contract negotiations
Develop and execute procurement strategies that align with MAS's architectural vision and budgetary constraints, ensuring value for money and risk mitigation
Establish and manage strategic vendor relationships with technology providers, ensuring alignment with architectural standards and business requirements
Conduct comprehensive technical and commercial evaluations of SWIFT solutions, balancing cost-effectiveness with performance and security requirements
Oversee vendor performance management and ensure compliance with contractual obligations and service level agreements
Collaborate with MAS procurement and legal teams on contract approvals exceeding delegated authority