You lead a team in improving service standards in MINDEF/SAF through people development and partnerships with other organisations.
Assistant Director (Community Engagement)
Permanent
Closing on 23 Nov 2025What the role is
What you will be working on
- Benchmark MINDEF's service performance against public service and industry standards
- Develop service delivery professionals by creating competency frameworks and career pathways for Quality Service (QS) Practitioners
- Build service culture through communications and engagement
- Manage QS awards frameworks and drive the Secretariat function for the Quality Service Management Committee (QSMC)
- Establish partnerships with public and private organisations
- Manage requests from other ministries on service delivery matters
Challenge(s)
- Building a service culture in MINDEF/SAF by obtaining stakeholder buy-in
- Addressing resistance to change and breaking down silos
- Aligning the organisation towards a common service vision
What we are looking for
- At least 6 years of work experience
- Experience in HR and/or events organisation is advantageous
- Excellent people skills to engage stakeholders in MINDEF/SAF
- Creativity in problem-solving to navigate roadblocks at work
- Passion for service delivery and energy to inspire the team
- Ability to push boundaries in events organisation and communication
Only shortlisted candidates will be notified.
About your application process
This job is closing on 23 Nov 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within or the wider Public Service.