Administrative Executive CZ (Tenancy Management)

• Engage and monitor tenancy arrears cases • Engage tenants to approach HDB to renew their tenancy agreement to ensure that their tenancy is in order • Assist Managers & Supervisors in monitoring recovery of ex-tenancy arrears including arrangement of instalment plan and advise on payment • Carry out administrative duties required in tenancy transactions or appeals to facilitate smooth processing of cases. This includes drafting of standard submissions to seek policy deviations , updating of debarment records, scanning of documents into system, safekeeping of tenancy agreements, conduct relevant searches to locate ex-tenants/permitted occupiers, liaise with Social Service Office on social reports, generating payment advice for ex-debts payment etc • Follow up on external parties’ standard request for information or customers’ request to update records • Assist Managers & Supervisors with collation of inputs for reports • Return call for straightforward enquiries and recording of call log into systems • Prepare standard letters / advisory letters / demand letters for ex-tenancy debt/ draft replies / memos / notices on tenancy matters • Key custodian for rental flats • Assist in the administrative duties for relocation/ rental projects and preparation of payment voucher under relocation/rental projects • Appropriation of account after rental flat termination and prepare voucher • Support all estate upgrading /renewal programme

You should • Passionate about delivering customer service and have customers at the heart of our service delivery • Able to learn and pick up relevant technical and HDB policy knowledge quickly (training will be provided) • Proficient with written and verbal communication • Ability to handle sensitive information with discretion • Good organisational and time management skills • Motivated, proactive and is an excellent team player Successful candidates will be offered a 1+1 year contract.