Manager/Senior Executive, Innovation Hub, Public Sector Transformation, PSD

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include: • Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers • Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos • Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively • Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! Follow us @PublicServiceDivision @SGPublicService On LinkedIn | Instagram | Facebook | http://www.psd.gov.sg The Singapore Public Service: Integrity, Service, Excellence

Responsibilities The Challenge In the next bound of public sector transformation, driving innovation will be a pressing priority in the face of multiple major disruptions including geopolitical shifts, economic changes, technological advances (especially AI), and manpower constraints due to an aging population. The Public Service needs to overcome inherent risk aversion and build capabilities to translate innovative ideas into scalable implementations across agencies. Key Responsibilities Key Competencies A. Thinking Clearly and Making Sound Judgement • You collect and analyse different sources of information to aid your assessment of the problem at hand. • You consider and evaluate possible solutions and propose the most appropriate one. B. Working Effectively with Citizens and External Stakeholders • You actively reach out to citizens and stakeholders to gather feedback. • You identify gaps in meeting their needs and propose possible solutions to close these gaps. • You work with citizens and stakeholders to co-create solutions to advance a common good. You explain policy intent and processes in a way that signals care and concern for citizens and stakeholders. C. Keep Learning and Putting Skills into Action • You proactively keep up with, and apply, new knowledge in your work domain. • You seek and embrace learning opportunities for personal and professional growth within and beyond your work domain. • You share your learnings with colleagues and encourage them to put new knowledge into practice. Functional Competencies A. Systems Architecture & Innovation Implementation • You design interconnected innovation ecosystems and translate concepts into measurable outcomes. • You have successfully built collaborative frameworks across organisational boundaries while leading innovative initiatives and scaling pilot programmes. • You understand both the strategic vision of innovation networks and the practical realities of implementing change. B. Digital-Native Solution Design & Evidence-Based Strategy • You leverage technology to amplify human potential, with extensive experience using AI tools and digital platforms for user-centric problem solving. • You possess rapid prototyping capabilities with rigorous analytical skills, synthesising insights from diverse sources into actionable strategies through continuous experimentation and feedback loops. You will be responsible for establishing and operationalising the Whole-of-Government (WOG) Innovation Hub that enables the Public Service to tap on cross-agency capabilities, and to build a stronger innovation culture to effectively tackle complex challenges and pursue transformative solutions. Specific Job Responsibilities A. Ecosystem and Infrastructure Development • Establish and maintain networks of Innovation Hub Affiliates and Sectoral/Domain Experts with clear coordination mechanisms. • Develop comprehensive digital innovation infrastructure including AI-powered chatbots and enhanced Innovation Portal. • Transform knowledge resources into conversational, user-centric content. B. Innovation Support and Advisory • Facilitate end-to-end mapping of innovation journeys to design targeted intervention models based on validated user needs. • Provide specialised advisory support for innovation projects including project management, scaling strategies, and risk assessment. • Serve as central knowledge compass connecting officers to policies, best practices, and innovation networks while supporting resourcing processes. C. Strategic Outreach and Performance Management • Monitor ecosystem performance through process indicators and gather user feedback to iterate on service delivery. • Assess pilot success against predetermined outcomes to inform scale-up decisions and strategic refinements. • Develop comprehensive communication strategies and engage with agencies to promote services and encourage participation.

Requirement We work in a start-up-like environment and are looking for motivated individuals who can work autonomously in a fast-paced environment. We are seeking entrepreneurial individuals who thrive on creating systems from scratch, can navigate complex stakeholder landscapes, and are energised by the challenge of cultural transformation at scale. Stakeholder Co-Creation & Adaptive Leadership • You excel at transforming stakeholders into active innovation partners through collaborative design processes and thrive in ambiguous environments. • You demonstrate exceptional ability to facilitate meaningful engagement, create genuine buy-in for emerging solutions, and maintain strategic momentum when working with incomplete information and evolving parameters. Applicants will typically be notified on whether they are shortlisted or not within 4 weeks of the closing date of the job posting. Successful candidates will be offered a 2-year contract in the first instance.